- BAE Systems (Jacksonville, FL)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management , and federal IT standards (eg, NIST 800-53) + ... You'll also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and connectivity troubleshooting.… more
- BAE Systems (Jacksonville, FL)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management , and federal IT standards (eg, NIST 800-53) + ... You'll also provide Tier 2 support for remote access and service capabilities, including VPN setups, multi-factor authentication, and secure connectivity… more
- ChenMed (Miami, FL)
- …documents work performed and communicates with stakeholders via email and the service management platform. + Creates and maintains standard operating procedures ... (Network+, CCENT, etc.) or higher required + Experience using a service desk platform ( ITSM or trouble ticket system) + Experience configuring routers and/or… more
- Insight Global (Miami Beach, FL)
- …ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by ... in IT support or a related technical role. * Strong experience with ITSM and ITIL * Experience supporting Network Infrastructure * Experience with Active Directory… more
- Raymond James Financial, Inc. (St. Petersburg, FL)
- …indicator (KPI) reports to detect patterns in system-generated incidents and assess service level agreement (SLA) compliance. + Create effective reports to deliver ... teams to ensure seamless integration of monitoring tools and incident management workflows across enterprise systems. + Support and enhance system dashboards… more
- Insight Global (Jacksonville, FL)
- …hands-on, in-person support and a strong commitment to delivering exceptional service in a fast-paced environment. Key Responsibilities: Execute PC refresh ... continuity. Maintain accurate documentation of completed refreshes and update asset management systems. Troubleshoot hardware and software issues as needed. Adhere… more
- MUFG (Tampa, FL)
- …support and capability maturity across multiple ServiceNow products including IT Asset Management (HAM Pro, SAM Pro), service delivery enablement using ... technical and functional expertise in ServiceNow ITAM (HAM Pro, SAM Pro), ITSM , IRM, Vulnerability Response and integrations. + Hands-on experience with ServiceNow… more
- Raymond James Financial, Inc. (St. Petersburg, FL)
- …sub systems. + May recommend new technologies and methodologies to management for meeting business needs, resolving problems and exploiting opportunities. Remains ... and reading specialist media. **Skills:** + Knowledge of ServiceNow Modules (ie, ITSM , ITOM, ITBM/ SPM, GRC/ IRM, SecOps, Vulnerability Response, Service … more
- Ensono (Miami, FL)
- …reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up ... execute tasks associated with any given client's disaster recovery plans. + Follow ITSM change control procedures _We want all new Associates to succeed in their… more
- Ensono (Miami, FL)
- …reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up ... DASD and Tape subsystem HMCs. + Ability to interact with account management and project managers. + Experience interacting with vendors and geographically disperse… more