- Rubrik (Atlanta, GA)
- …Product Management team to identify, prioritize, and define new service offerings (managed backup, DRaaS, cyber recovery, SaaS backup, ransomware readiness ... integration with customers' existing environments (hypervisors, storage, networking, identity, ticketing/ ITSM , SIEM, etc.). Service Industrialization & Partner… more
- Georgia Systems Operations (Tucker, GA)
- …the Maximo application while also possessing a balance of excellent customer service skills and general technical abilities. Responsibilities for any and all ... identify possible system solutions. This position requires a strong customer service focus, positive attitude, and excellent oral and written communications skills.… more
- Georgia Systems Operations (Tucker, GA)
- …the Maximo application while also possessing a balance of excellent customer service skills and general technical abilities. Responsibilities for any and all ... identify possible system solutions. This position requires a strong customer service focus, positive attitude, and excellent oral and written communications skills.… more
- Truist (Atlanta, GA)
- …Owner is a strategic, hands-on IT leader responsible for the overall management , optimization, and governance of the ServiceNow platform across the enterprise. This ... ensuring platform stability, scalability, security, and compliance, while enabling self- service capabilities and automation for business units. **ESSENTIAL DUTIES… more
- The Hertz Corporation (Atlanta, GA)
- …+ Conduct regular team standups to monitor progress and deliverables. + Enforce ITSM processes for Change, Incident, and Problem Management . + Utilize dashboards ... + Strong understanding of circuit connectivity and infrastructure. + Exceptional customer service and escalation management skills. + Ability to prioritize… more
- CompuCom (Atlanta, GA)
- …of the customer and ensures their satisfaction + Provides case status updates to management and end-users per service level guidelines + Support and maintain ... Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management ) + Performs account management and maintenance...Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (eg, Service Now, Remedy)… more
- Cardinal Health (Atlanta, GA)
- …configuration data and enabling enterprise architecture insights that drive IT service excellence. **Key Responsibilities** **Project & Stakeholder Management ** ... Analyst** with expertise in **ServiceNow Enterprise Architecture Workspace** and **Configuration Management Database (CMDB)** . In this role, you will act as… more
- Truist (Atlanta, GA)
- …Vendor, Software, Infrastructure, Batch Processing; summarize by month and service /channel. * Conduct Forensic Analysis: Challenge first assumptions with root ... prefetch/backpressure). * Partner with Elite Engineers: Work with Problem/Incident Management , SRE/Platform, Network/Security/PKI, and Vendor Management to turn… more
- Datavant (Atlanta, GA)
- …ITIL, along with experience utilizing and improving workflows within platforms like Jira Service Management or ServiceNow. + Strong knowledge of Windows, macOS, ... service providers, including SLA development, cost optimization, operational reviews, and performance management . + Familiarity with ITSM frameworks such as… more
- RELX INC (Alpharetta, GA)
- …About Our Team LexisNexis Risk Solutions is a partner in risk assessment. Our Service Management and Incident Management team supports the Insurance vertical ... efforts, ensuring the stability and performance of our systems, and continuously improving service management processes. You will play a key role in incident… more