- Marriott (Bethesda, MD)
- …**Schedule** Full Time **Located Remotely?** N **Position Type** Management This is a temporary position. **JOB SUMMARY:** The ... SRE Service Availability Manager plays a key role in ensuring...minimum operations experience involving incident, problem, change, and release management that included leading calls and documenting outcomes. .… more
- CompuCom (Annapolis, MD)
- …of the customer and ensures their satisfaction + Provides case status updates to management and end-users per service level guidelines + Support and maintain ... Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management ) + Performs account management and maintenance...Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (eg, Service Now, Remedy)… more
- Leidos (Baltimore, MD)
- …+ Additional ServiceNow CIS certification with preference for the following: + CIS - Customer Service Management + CIS - IT Service Management + ... developing ServiceNow solutions across various platform applications, such as ITSM , ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC,... Service Mapping + CIS - Strategic Portfolio Management + CIS - Application Portfolio Management … more
- Leidos (Baltimore, MD)
- …Application Developer (baseline) + ServiceNow CIS certification in multiple areas: + CIS - Customer Service Management + CIS - IT Service Management + ... Service Mapping + CIS - Strategic Portfolio Management + CIS - Application Portfolio Management ...developing ServiceNow solutions across various platform applications, such as ITSM , ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC,… more
- TEKsystems (Baltimore, MD)
- …Experience supporting or delivering solutions across multiple ServiceNow modules (eg, HRSD, ITSM , CSM, Knowledge Management ). * Ability to interact with Subject ... are coming from HR. Working with HR stakeholders on HR Content Management for Payroll, Open Enrollment, Leaves of Absence, Onboarding/Offboarding events, etc. Job… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, ... correct IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and...Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a… more
- CareFirst (Baltimore, MD)
- …**ESSENTIAL FUNCTIONS:** + Define and implement a strategy to drive adoption of service management and operational best practices. Foster continuous service ... tools. Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery. +… more
- Verint Systems, Inc. (Annapolis, MD)
- …within Verint's Cloud Operations team, you will be a key driver of service reliability and continuous improvement. This role is central to identifying, analyzing, ... uptime, customer satisfaction, and operational efficiency. This role blends traditional ITSM practices with modern SRE and DevOps principles. You'll lead blameless… more
- KBR (Bethesda, MD)
- …is at the forefront of engineering, logistics, operations, science, program management , mission IT and cybersecurity solutions. + Collaborative Environment: Be part ... of software and documentation, system/network status, and problem entry, via problem ITSM tracking tool. With high availability time and outstanding verbal skills,… more
- Leidos (Fort Meade, MD)
- …ability to meet deadlines, and a strong problem-solving mindset + Familiarity with the ITSM + suite and/or Service Now + Current IAT Level II (or higher) ... + MECM Expertise: Experience with MECM, including installation, configuration, and management . + Scripting and Automation: Familiarity with scripting languages, such… more