- TekSynap (Fort Detrick, MD)
- …ensuring 24x7x365 coverage for critical and high-priority incidents. + Coordinate incident management , service requests, and problem resolution with internal and ... + Knowledge of industry accepted standards and best practices related to Information Management operations, and with ITSM best practices. + Certifications: + PMI… more
- TekSynap (Fort Detrick, MD)
- …+ Knowledge of industry accepted standards and best practices related to Information Management operations, and with ITSM best practices. + Education: + ... Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs, and continuous improvement… more
- Lincoln Financial (Annapolis, MD)
- …on securing Active Directory for the future. _Nice to Haves (Preferred):_ + Service -Now experience ( ITSM , CMDB, Workflow) + Knowledge of Splunk utilization and ... Groups) Active Directory, Active Directory Certificate Services, and Forest-Domain-Trust management . This role will have exposure working with application and… more
- Deloitte (Baltimore, MD)
- …managed service engagements end to end. Accountable for all client service delivery related activities including stakeholder management , team management , ... role ends on 10/31/2025 Work you'll do + Client Management : Manage day to day interactions with executive clients...Support for clients. + 5+ years of experience with ITSM processes, Service Level Agreements and KPIs… more
- CACI International (Bethesda, MD)
- …not limited to, ITSM , SPM, APW, CMDB, ITOM/ITAM, CSM, ATF, DevSecOps, Service Portal, custom application development, etc. * You will be responsible for helping ... configure application UI, workflow, and API. * Create, maintain configuration management on the ServiceNow platform in all environments. * Collaborate effectively… more
- Banner Health (MD)
- …out designs to very complex technical processes for presentation to Senior Level Management . Conduct high-level root cause analysis for service interruption and ... designs to very complex technical processes for presentation to Senior Level Management ; Leads or participates in feasibility studies, RFI development and capital… more
- Eliassen Group (Annapolis, MD)
- …identify gaps and recommend remediation plans. + Collaborate with infrastructure, application, and service management teams to align CMDB with business and IT ... a seasoned CMDB Consultant with deep expertise in large-scale Configuration Management Database (CMDB) implementations to support a major data improvement initiative… more
- Marriott (Bethesda, MD)
- …ServiceNow capabilities, including GRC/IRM, Issue Management , Vulnerability Response Management , Security Incident Response (SIR), ITSM , ITAM, ITOM, and ... **Schedule** Full Time **Located Remotely?** Y **Position Type** Management This is a temporary position. **Key Responsibilities** **_ServiceNow… more
- PDS Defense (Annapolis, MD)
- …CAS Network Operations Center (NOC). This position is responsible for the incident management of customers within the CAS Operational and for diagnosing failures of ... is for SWING Shift 3pm-11:30pm EST **Primary Responsibilities:** * Monitors network management system and engages telecom providers to drive restoral efforts. *… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …for existing or proposed databases or data repositories + Applies knowledge of ITOM, ITSM , HRSD, CSM and/or Service Portal. + Codes with programming languages ... Trust/Other Required:** None **Job Family:** Cyber and IT Risk Management **Skills:** Computer Security,Information System Security,Security Information,Security Requirements,System Security… more