- Guidehouse (Mclean, VA)
- …CSDM. Establish architectural goals and plans that meet enterprise service management objectives. Direct and control ITSM solution development with overall ... Obtain Secret **What You Will Do** **:** Provide technical and management leadership for ITSM architecture design with domain expertise in ITIL v4 and ServiceNow… more
- Teleperformance USA (VA)
- …are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management ), CRM (Customer Relationship Management ... to understand client needs and propose tailored solutions using the ServiceNow ITSM , CSM, and ITOM platforms.** + **Conduct compelling product demonstrations, proof… more
- CACI International (Chantilly, VA)
- …Travel Required: None Type of Travel: None * * * The Information Technology Service Management ( ITSM ) Service Catalog/Request Fulfillment Process Analyst ... OR 5+ years of related work experience * Working knowledge of the Service Management workflows and ITSM processes * Experience using ServiceNow * Solid… more
- CACI International (Sterling, VA)
- …for developing, implementing, and maintaining quality assurance procedures within the IT Service Management ( ITSM ) framework, focusing on network request ... process owners to ensure alignment of quality assurance activities with overall service management objectives. + Lead training initiatives to educate team… more
- The MITRE Corporation (Mclean, VA)
- …Network Engineering + Network Security + Network Modeling and Simulation + IT Service Management ( ITSM ) + Infrastructure Virtualization and Containerization ... and a desire to learn. + Familiarity with Digital Services, IT Service Management ( ITSM ) concepts, and the ServiceNow platform. + Foundational knowledge… more
- Leidos (Fort Belvoir, VA)
- **Description** This **Senior** **IT Service Management ( ITSM ) Problem Manager** position is a specialized role within the DTRA I3TS program. This unique ... and training. + Collaboration: Collaborate with various IT teams, including Incident Management , Change Management , Engineering, and Service Desk, to… more
- CACI International (Chantilly, VA)
- …and a minimum of 3 years of related work experience Extensive working knowledge of Service Management workflows and ITSM processes Relevant experience as an ... if reported events are actionable Familiarity with ServiceNow, Splunk, SRS, or other ITSM management tools Familiarity with Tableau This position is contingent… more
- CompuCom (Richmond, VA)
- …deep expertise in ServiceNow Architecture and Integration with a strong focus on **IT Service Management ( ITSM )** and **IT Operations Management (ITOM)** ... scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The Senior ServiceNow Architect reports to… more
- Leidos (Arlington, VA)
- …best practices. + Demonstrated experience in IT Enterprise Service Delivery, IT Service Management ( ITSM ), and ITIL frameworks within the past two ... of operational excellence. The ideal candidate excels in customer engagement, service management , and continuous improvement, while effectively coordinating… more
- CACI International (Sterling, VA)
- …required + ITIL V3 or 4 certification and training + Good working knowledge of the Service Management workflows and ITSM processes + Experience with major ... Management Quality Assurance Analyst to support our IT service management processes. The successful candidate will...+ Outstanding communication and reporting skills + Proficiency in ITSM tools and data analysis software _Desired:_ + ITIL… more