- Nightwing (Sterling, VA)
- …installation guides, proposals, and reports. + Work with the OM to implement ITSM best practices for ICA/ Service discrepancy and reporting, issue resolution and ... analyzes manual IT operations/admin tasks (log analysis, performance tuning, patch management , testing, and incident response) and converts them to automated tasks.… more
- TekSynap (Arlington, VA)
- …+ Knowledge of industry accepted standards and best practices related to Information Management Operations and with ITSM best practices. + Knowledge in handling ... the provision of state-of-the-art technical control services, telecommunications network management , circuit engineering, and equipment maintenance. + Oversee day-to-day… more
- Cardinal Health (Richmond, VA)
- …Administrator/Developer Role** : Pivotal role in overseeing the Configuration Management Database (CMDB) and Discovery processes within the ServiceNow platform. ... focus on new integrations and operations alongside data integrity, management practices, and system enhancements. Operational responsibilities encompass the… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …+ Knowledge of industry-accepted standards and best practices related to Information Management Operations and ITSM best practices. + Knowledge in handling ... it will manage state-of-the-art technical control services, telecommunications networks management , circuit engineering, and equipment maintenance across secure and… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …all environments. Provide support on Incident bridge calls with emphasis on restoring service to users as quickly as possible, troubleshoot toward the resolution of ... incident timelines, supports change activities, and records incidents in to the ITSM platform BMC Remedy. * Create, update and maintain Standard Operating… more
- EMCOR Group (Mclean, VA)
- …support services provided to ECS and its Operating Companies. This is a hands-on, management , and strategic role in the ECS IT team. Working with various teams, this ... assigned. + Deliver excellent support to ECS Operating Companies through exceptional customer service + Ensure that ECS IT strategies and projects align with the… more
- ManTech (Chantilly, VA)
- …help desk position. + Special non-commercial systems administrator experience (access management /file transfer). + Experience with ServiceNow ITSM & ITBM. ... + Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking. +… more
- CACI International (Chantilly, VA)
- …services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS ... Lead to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to… more
- Acclaim Technical Services (Chantilly, VA)
- …help desk position + Special non-commercial systems administrator experience (access management /file transfer) + Experience with ServiceNow ITSM & ITBM. ... services, software systems engineering and/or application development to restore service and/or identify problems + Special non-commercial systems administrator… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …help desk and the Tier level responsibilities for the systems. + Provide IT Service Management functions and first level troubleshooting to all customers. + Use ... for proper escalation and resolution by Tier 2/3. + Perform network management services to include: monitoring network device health and status, monitoring network… more