- GovCIO (Alexandria, VA)
- …from disparate enterprise systems, including security tools (SIEM, EDR), IT service management platforms (ServiceNow), and identity systems (Azure AD, ... commitment to data governance, accuracy, and the practical application of IT service management and performance measurement best practices. Clearance Required:… more
- Copeland (Richmond, VA)
- …guidance in support of the Copeland Enterprise Global network, this is a management role. Candidate will lead and manage the Copeland Network Services engineering ... + Manages multiple engineering teams in support of the overall Network Service line functions + Organically plans, designs, and implements network infrastructure… more
- Cardinal Health (Richmond, VA)
- …seeking a highly skilled **Business Analyst** with expertise in **ServiceNow** **Configuration Management Database (CMDB), ServiceNow Discovery and Service Now ... and compliance with enterprise architecture standards. + Support CI lifecycle management and maintain accurate CI relationships. + Work closely with ServiceNow… more
- RGP (Glen Allen, VA)
- …technologies in a pre-sale consulting environment. Product focuses including Customer Service Management ; Custom AppEngine Development; HR Service ... of successfully managing business relationships Bonus Skills: + Product Certifications: CIS- ITSM , CIS-CSM, CIS-HRSD, CSA, CAD + Knowledge of Partner Portal, Now… more
- Xcelerate Solutions (Vienna, VA)
- …certified quality management system, an ISO 27001 certified information security management system, an ISO 20000-1 ITSM system, and delivery processes ... + Shall have knowledge of the theory and principles of management and organization, including administrative practices and procedures common to organizations,… more
- BAE Systems (Norfolk, VA)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management , and federal IT standards (eg, NIST 800-53) + ... You'll also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and connectivity troubleshooting.… more
- Acclaim Technical Services (Herndon, VA)
- …equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules. Responsibilities include: + Interact with end customers daily and ... + Working with users to resolve issues with telephone service . + Performing surveys as necessary to collect or...of groups to be working with, such as co-workers, management , and customers; must be able to exchange accurate… more
- Parsons Corporation (Herndon, VA)
- …network equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules.** **What You'll Be Doing:** + Interact with end customers on ... + Working with users to resolve issues with telephone service . + Performing surveys as necessary to collect or...of groups to be working with, such as co-workers, management , and customers; must be able to exchange accurate… more
- Truist (Richmond, VA)
- …issues in a timely manner by receiving and investigating incidents or service tickets. 4. Provides technical consultation on extremely challenging or unusual ... teammates to build technical expertise. 10. May have people management responsibilities. **QUALIFICATIONS** **Required Qualifications:** The requirements listed below… more
- CACI International (Springfield, VA)
- …in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, ... and resolution. - Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. Perform initial… more