- BAE Systems (Norfolk, VA)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management , and federal IT standards (eg, NIST 800-53) + ... You'll also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and connectivity troubleshooting.… more
- Humana (Richmond, VA)
- …The focus of this role is the advancement of AI capabilities in the IT Service Management space. The team owns a data store in Databricks Unity Catalog ... containing all ITSM data that this role will leverage for their...Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet… more
- Acclaim Technical Services (Herndon, VA)
- …equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules. Responsibilities include: + Interact with end customers daily and ... + Working with users to resolve issues with telephone service . + Performing surveys as necessary to collect or...of groups to be working with, such as co-workers, management , and customers; must be able to exchange accurate… more
- Parsons Corporation (Herndon, VA)
- …network equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules.** **What You'll Be Doing:** + Interact with end customers on ... + Working with users to resolve issues with telephone service . + Performing surveys as necessary to collect or...of groups to be working with, such as co-workers, management , and customers; must be able to exchange accurate… more
- Truist (Richmond, VA)
- …issues in a timely manner by receiving and investigating incidents or service tickets. 4. Provides technical consultation on extremely challenging or unusual ... teammates to build technical expertise. 10. May have people management responsibilities. **QUALIFICATIONS** **Required Qualifications:** The requirements listed below… more
- CACI International (Springfield, VA)
- …in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, ... and resolution. - Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. Perform initial… more
- Deloitte (Arlington, VA)
- …development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and ... with ServiceNow administration, ServiceNow analytics and reporting, and infrastructure management (including SSO, certificates, MID Server, PowerShell, and JavaScript),… more
- CACI International (Arlington, VA)
- …business analysts and testers focused on the delivery of a critical case management application. As the ideal candidate, you will be able to think critically ... mission issues, supporting end to end platform development from back-end configuration to Self- Service Portals. 3 days a week onsite in Arlington, VA are required… more
- CACI International (VA)
- …business analysts and testers focused on the delivery of a critical case management application. As the ideal candidate, you will be able to think critically ... mission issues, supporting end to end platform development from back-end configuration to Self- Service Portals. 3 days a week onsite in Arlington, VA are required… more
- CACI International (Arlington, VA)
- …isolate and classify network faults identified either manually or via available network management tools. + Assist with set-up for AV meetings or live events to ... in advance of VIP and high visibility events + Recommends customer service and IT process support enhancements, researching and recommending new technologies and… more