- Kyndryl (Richmond, VA)
- …new and existing Kyndryl clientele, focusing on enhancing client HR, IT service management , collaboration, contact center, and employee experience functions ... oversight of delivery, ensuring high performance and customer satisfaction **Leadership, Management , People:** + Lead by example; Fostering a culture of continuous… more
- CACI International (Chantilly, VA)
- …implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure. CACI ... activities + Provides Tier 3 engineering support for all monitoring and management solutions to meet SLA requirements **Qualifications:** _Required:_ + Must hold a… more
- CACI International (Chantilly, VA)
- …implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure. CACI ... + Responsible for process and technology improvement recommendations using current ITSM , asset, and system lifecycle data + Provides data management… more
- ServiceNow, Inc. (Vienna, VA)
- …desirable; ITSM , SDLC, PPM, GRC, Cloud Orchestration, Event Management , Orchestration Technologies, Asset Discovery Technologies, Service Mapping ... for everyone. **ServiceNow is changing the way government works.** With a service -orientation toward the activities, tasks and processes that make up day-to-day work… more
- TekSynap (Richmond, VA)
- …Log deployments and update inventory records in coordination with asset management personnel. + Participate in project kickoffs, site surveys, post-installation ... systems under supervision. + Manage and prioritize assigned tickets in the ITSM tool (eg, ServiceNow) and provide timely resolutions. + Seamlessly shift between… more
- Compass Group, North America (Mclean, VA)
- …functions in properly sized rooms to maximize space utilization. + Provides seamless management of events with high touch customer service . + Ensures that ... audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in… more
- Truist (Richmond, VA)
- …tools such as SQL, Python, R, or Tableau. 3. Experience with IT service management frameworks (eg, ITIL) and infrastructure monitoring tools (eg, Splunk, ... Familiarity: A solid understanding of ITIL principles (Incident, Problem, Change Management ) and root cause analysis methodologies (eg, 5 Whys, Fishbone). *… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Perform **Linux system administration** (RHEL, CentOS, Ubuntu), including user management , permissions, and basic performance diagnostics. + Troubleshoot application ... , resolving escalated technical issues effectively and efficiently. + Respond to service desk escalations using tools like **ServiceNow** or **NETS** ; provide… more
- Guidehouse (Mclean, VA)
- …and written communication skills. + Expertise in ServiceNow Modules such as GRC, SPM, and ITSM , as well as with App Engine, Service Portal, and Scoped Apps. + ... Certified Technical Architect certifications. + General understanding of financial management aspects (ie, financial operations, financial innovation, internal control,… more
- CACI International (Springfield, VA)
- …in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, ... and resolution. - Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. Perform initial… more