- Virtual Service Operations (Lorton, VA)
- …Experience with cloud networking concepts, including Azure Networking. + Familiarity with IT service management ( ITSM ) processes. Requirements + Must be ... within driving distance of Lorton, VA, or willing to relocate. + Must be willing to work onsite. + Must have an active Top Secret (TS) security clearance. + Must be willing to work non-standard hours, including on-call duties. + Must meet DoD 8570 IAT Level II… more
- PenFed Credit Union (Mclean, VA)
- …Bachelor's Degree in a related field. + Minimum of 20 years of experience in IT service management , with a least 10 years in a leadership role, preferably in ... the PenFed family. PenFed is hiring a (Hybrid) Director, ITSM at our Tysons, Virginia or San Antonio, Texas...v3 or v4 certification a plus. + Familiarity with service management tools. Supervisory Responsibility This position… more
- NANA Regional Corporation (Alexandria, VA)
- …to work within Defense Property Accounting System (DPAS) and also Information Technology Service Management system ( ITSM ) -Remedy. + Understanding of supply, ... level for managing individual user accounts. Additionally, serve as a facility management support specialist and liaison for the supported organization. To join our… more
- CACI International (Springfield, VA)
- …architectures, and technologies (eg, TCP/IP, MPLS, SDN) + Good working knowledge of the Service Management workflows and ITSM processes + ITIL V3 or ... trends and potential issues + Conduct regular audits of the availability management system to ensure compliance with customer's policies, procedures, governance and… more
- CACI International (Sterling, VA)
- …concepts and technologies + Familiarity with ITIL framework and IT service management principles + Experience with ITSM tools and ticketing systems + Strong ... the quality of network request handling and fulfillment within our IT service management framework. **Responsibilities:** + Conduct regular audits of network… more
- Cisco (VA)
- … Management Expertise:** + Solid understanding of service management principles and standard processes (ITIL/ ITSM frameworks). + Hands-on experience with ... the service , and risk areas. **Tool and Process Oversight:** + Leverage service management platforms, eg, JIRA Service Management , ServiceNow) to log… more
- Qualtrics (Reston, VA)
- …will be focused on establishing the ITSM and Employee Center & HR Service Management modules with a focus on improving and supporting internal employee ... and augmenting the ServiceNow platform in the areas of ITSM and HR Service Management /Employee Center + Excellent communication and collaboration… more
- Koniag Government Services (Chantilly, VA)
- …maintenance, etc + Support the lifecycle of Incident, Problem, Change and Knowledge Management implementation in ITSM Pro environment + Monitor the health, ... ServiceNow activities for OIG + Specifically, support the ServiceNow ITSM Pro SaaS product throughout its entire lifecycle of...including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management , and Reporting… more
- CACI International (Chantilly, VA)
- Senior Service Performance Management Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... None Type of Travel: None * * * The Service Performance Management Analyst designs, executes and... management , and conduct proactive problem and incident management * Works with the ITSM Process… more
- CACI International (Sterling, VA)
- …and implement efficient request fulfillment processes, ensuring smooth and effective service delivery. + Integrate ServiceNow with network management systems ... gather requirements for custom applications, integrations, and workflows that optimize network management , service requests, and configuration data. + Create and… more
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