- BAE Systems (Sterling, VA)
- …Computer Science, Information Technology, or related field + 6 years of experience in IT service management , with a focus on problem management and incident ... ITSM tools and platforms (eg BMC Helix, HP Service Manager) + Strong knowledge of industry practices, techniques,...of industry practices, techniques, and standards related to IT service management + Experience with trend analysis… more
- TekSynap (Arlington, VA)
- …and best practices related to Information Management Operations and with IT Service Management ( ITSM ) best practices. + Knowledge in handling and ... and written communication experience with the highest levels of management . + Must have knowledge in operating and maintaining...managing incidents and service requests for activities such as changes, problems, configurations,… more
- Guidehouse (Mclean, VA)
- …shall utilize Information Technology Infrastructure Library (ITIL) practices for Information Technology Service Management ( ITSM ) that focuses on solutions ... (ie, ServiceNow) and future environment. The contractor shall develop and deliver service management documents as established in support of this TO and as… more
- Leidos (Chantilly, VA)
- …with minimal training. + Working knowledge of Service Now or similar IT Service Management ( ITSM ) products. + Superior verbal and written communication ... to help resolve other ISP and application owner issues. + Support problem management to conduct root cause analysis of recurring issues. + Provide day-to-day… more
- Leidos (Charlottesville, VA)
- …team, and support to peers toward improved processes and results. + Experience with IT Service Management ( ITSM ) products such as ServiceNow or Remedy. + ... possess the following skills:_** + Experience with interacting with customers to handle service inquiries and problems. + Experience working in a data center. +… more
- Leidos (Alexandria, VA)
- …Intelligence Community/DoD enterprise systems and networks + Familiarity with integrating with IT Service Management ( ITSM ) solutions such as ServiceNow + ... and deliver dashboards that provide actionable data for administrators, service owners, and decision makers. **Primary Tasks:** + Develops, customizes,… more
- Virtual Service Operations (Lorton, VA)
- …Experience with cloud networking concepts, including Azure Networking. + Familiarity with IT service management ( ITSM ) processes. Requirements + Must be ... within driving distance of Lorton, VA, or willing to relocate. + Must be willing to work onsite. + Must have an active Top Secret (TS) security clearance. + Must be willing to work non-standard hours, including on-call duties. + Must meet DoD 8570 IAT Level II… more
- Leidos (Fort Belvoir, VA)
- …education and training may be considered in lieu of degree. + Knowledge of the Service Management workflows and ITSM processes + Current ITIL 4 ... seeking an experienced **Senior ITIL Network Knowledge Manager** to join our IT service management team supporting a DOD customer on **Ft. Belvoir, VA** . The… more
- CACI International (Chantilly, VA)
- …Proven track record of implementing data-driven process improvements In-depth knowledge of ITSM processes and Service Management workflows Experience ... Develop and refine key performance indicators (KPIs) to measure internal IT Service Management performance Establish and maintain a knowledge management… more
- CACI International (Sterling, VA)
- …concepts and technologies + Familiarity with ITIL framework and IT service management principles + Experience with ITSM tools and ticketing systems + Strong ... the quality of network request handling and fulfillment within our IT service management framework. **Responsibilities:** + Conduct regular audits of network… more