- Koniag Government Services (Chantilly, VA)
- …maintenance, etc + Support the lifecycle of Incident, Problem, Change and Knowledge Management implementation in ITSM Pro environment + Monitor the health, ... ServiceNow activities for OIG + Specifically, support the ServiceNow ITSM Pro SaaS product throughout its entire lifecycle of...including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management , and Reporting… more
- CACI International (Sterling, VA)
- …and implement efficient request fulfillment processes, ensuring smooth and effective service delivery. + Integrate ServiceNow with network management systems ... gather requirements for custom applications, integrations, and workflows that optimize network management , service requests, and configuration data. + Create and… more
- CACI International (Chantilly, VA)
- Service Performance Management Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... None Type of Travel: None * * * The Service Performance Management Analyst designs, executes and... Delivery. This includes active analysis of the traditional ITSM Event, Incident, Request, Problem, Knowledge, Change, Configuration, and… more
- Bank of America (Richmond, VA)
- …managing controls for an ITSM process + Strong understanding of knowledge management and/or technology service request management + Understanding of ... impact. Join us! **About the Team:** The Global Technology Service Management function is a new team...a group that enforces standardized governance methods across all ITSM processes. This net new role in the organization… more
- CACI International (Sterling, VA)
- …**The Opportunity** : CACI is seeking an experienced and highly motivated Network Service Provider Performance Management analyst. This candidate should have 5 ... or more years of service operations and delivery management experience in...for the ecosystem. + Assist the lead in the management of requirements for the ITSM SLM… more
- CACI International (Chantilly, VA)
- …organization. These Qualifications Would be Nice to Have: * 5+ years of Customer Service or IT Service Management Experience * Experience troubleshooting ... common positive experience. * Operates with a variety of ITSM tools and levels of ITSM process...policies and procedures to support a repeatable and customer-oriented service . * Ensure a knowledge management approach… more
- CACI International (Chantilly, VA)
- Service Delivery Manager - ServiceNow Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular ... to be part of an innovative fast-paced highly technical IT team as a ServiceNow Service Delivery Manager in support of the EITaaS contract for the United States Air… more
- Watershed Security (Norfolk, VA)
- …cloud infrastructure environment + Create and maintain documentation and artifacts that support service management processes and a service delivery model ... an industry-standard Scrum tool (eg JIRA, ScrumDo) + Provide overall Configuration Management to the supported systems including source code and baseline … more
- CACI International (VA)
- …IT as a Service (EITaaS) program to lead our hardware asset management capability. This critical dual role will be responsible for overseeing the capability ... related to hardware assets. + Continuously evaluate and improve hardware service delivery and asset management processes, identifying opportunities for… more
- V2X (Reston, VA)
- …and toolkits. + Work closely with cross-functional teams including IT, HR, Project Management , and Service Management . + Identify risks and mitigate ... Asset and Service providers in ITSS. This role combines asset management principles with a strong understanding of IT Infrastructure and software licensing. Key… more