- Somatus (Mclean, VA)
- …Professional certification preferred). + Proven experience in IT service management roles, with a strong understanding of ITSM principles, processes, ... computer science. + 10+ years of experience in IT service management , 5 years in leadership role.... management , change management , and vendor management . + Knowledge of ITSM tools and… more
- CACI International (Sterling, VA)
- …and implement efficient request fulfillment processes, ensuring smooth and effective service delivery. + Integrate ServiceNow with network management systems ... gather requirements for custom applications, integrations, and workflows that optimize network management , service requests, and configuration data. + Create and… more
- CACI International (Sterling, VA)
- …**The Opportunity** : CACI is seeking an experienced and highly motivated Network Service Provider Performance Management Lead. This candidate should have 10 or ... more years of service operations and delivery management experience in...reporting for the ecosystem. + Be responsible for the management of requirements for the ITSM SLM… more
- CACI International (Sterling, VA)
- …**The Opportunity** : CACI is seeking an experienced and highly motivated Network Service Provider Performance Management analyst. This candidate should have 5 ... or more years of service operations and delivery management experience in...for the ecosystem. + Assist the lead in the management of requirements for the ITSM SLM… more
- CACI International (VA)
- …we deliver capabilities and services to implement and operate an Enterprise IT Service Management (EITSM) solution, enterprise service desk and advanced ... complex enterprise environment. + Experience with development and implementation of ServiceNow ITSM and ITOM modules - Incident Management , Problem Management… more
- ManTech (Herndon, VA)
- …effective root cause analysis and rapid resolution. + Drive the improvement of ITSM processes, including Incident, Problem, and Change Management , and enhance ... servers, Network appliances, SQL/Oracle databases). + Demonstrated experience with ITSM frameworks and implementing Service Level Agreements (SLAs).… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …future KPI's and Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. * Installs, configures, troubleshoots, and upgrades ... focusing on our company's Core Values. + Provide supplementary Service Desk responsibilities as needed at the direction of...devices, peripherals, etc. + Administration & Monitoring of Incident Management & Request Fulfillment queues in ITSM … more
- CVS Health (Richmond, VA)
- …+ ITIL v4 Foundation certification (required) - solid understanding of IT Service Management processes, particularly the Knowledge Management practice ... tools (Confluence, SharePoint, etc.) + 3+ years of expertise in knowledge management frameworks and methodologies (eg, Knowledge-Centered Service (KCS), ITIL… more
- CACI International (VA)
- …our DoD customer to develop and configure a complex ServiceNow Enterprise IT Service management system with focus on reports and dashboard using ServiceNow's ... and services to implement and operate an Enterprise IT Service Management (EITSM) solution, enterprise service...standards. + Experience with development and implementation of ServiceNow ITSM modules - Incident Management , Problem … more
- CGI Technologies and Solutions, Inc. (Tysons Corner, VA)
- …of platform architecture, and hands-on experience working with modules such as ITSM , ITOM Visibility, CMDB, Hardware Asset Management (HAM), and GRC/IRM. ... mapping, and reconciliation rules. . Configure ITOM Visibility components including Discovery, Service Mapping, Event Management (optional if applicable). . Work… more