- Intact Technology (Reston, VA)
- …and standards. + Strong understanding of ITIL(R) principles and their application in service management contexts. + Familiarity with Agile delivery practices and ... + ServiceNow Certified System Administrator (CSA). + Expertise with the ServiceNow ITSM application suite. + Advanced proficiency with process modeling tools (eg,… more
- Chenega Corporation (Springfield, VA)
- …REST/SOAP APIs. + Support and enhance existing ServiceNow applications (eg, ITSM , CMDB, Change Management , Incident/Problem/Request). + Collaborate with project ... ServiceNow platform upgrades and patches in compliance with change management policies. + Maintain documentation related to design, configuration, development,… more
- NuAxis Innovations (Sterling, VA)
- …ServiceNow development and deployment efforts supporting the expansion of the HR Service Delivery (HRSD) platform at an enterprise level. **Key Responsibilities:** + ... Lead the end-to-end delivery of ServiceNow HRSD and ITSM modules including planning, execution, and transition to operations. + Manage a cross-functional team of… more
- Qualtrics (Reston, VA)
- …support, iterate and expand the platform. The team will be focused on establishing the ITSM and HR Service Delivery modules with a focus on improving and ... more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,… more
- CACI International (Chantilly, VA)
- …and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management to enable the DoD customer's IT ... support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and...with Remedy to ServiceNow migration with a focus on ITSM core competencies and complex data sets. + Requires… more
- General Dynamics Information Technology (Fairfax, VA)
- … Management , Remedy Knowledge Management , Change Management , Task Management , Release Management , Service Level Management , Service ... Required:** None **Job Family:** Software Development **Skills:** BMC Helix,BMC Remedy, ITSM **Certifications:** Security+ CE - CompTIA **Experience:** 5 + years… more
- Bank of America (Richmond, VA)
- …grow, and make an impact. Join us! **About the Team:** The Global Technology Service Management function is a new team charted with designing, implementing and ... managing next generation Service Management policies, processes and solutions. Our...Snowflake, Teradata, Tableau) + Familiarity with ServiceNow modules like ITSM , ITOM, and HR Service Delivery +… more
- TekSynap (Arlington, VA)
- …ensuring 24x7x365 coverage for critical and high-priority incidents. + Coordinate incident management , service requests, and problem resolution with internal and ... + Knowledge of industry accepted standards and best practices related to Information Management operations, and with ITSM best practices. + Certifications: + PMI… more
- ServiceNow, Inc. (Vienna, VA)
- …software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. + ... mindset **Nice to have:** + ServiceNow platform knowledge or experience + Project Management capabilities and principles + Service delivery account management… more
- CACI International (Chantilly, VA)
- …or other ITSM systems + 8 years of experience in IT service delivery, governance, and asset lifecycle management . + ITIL 4 Foundation Certification ... implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure. CACI… more
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