- CACI International (Chantilly, VA)
- …knowledge bases, and contribute to user self-help resources to enable continuous service improvement. Alert management to recurring issues or trends, ... Service Center Frontline Account Manager Job Category: Information...resolution. Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end… more
- BAE Systems (Herndon, VA)
- …and education with the following skillsets: + Hands-on experience with ServiceNow ( ITSM , ITOM, CMDB) + Expertise with network management applications to ... / integration engineer to design, implement, and maintain integration between ServiceNow ITSM / ITOM modules and networking monitoring applications. The role is to… more
- Truist (Richmond, VA)
- …Vendor, Software, Infrastructure, Batch Processing; summarize by month and service /channel. * Conduct Forensic Analysis: Challenge first assumptions with root ... prefetch/backpressure). * Partner with Elite Engineers: Work with Problem/Incident Management , SRE/Platform, Network/Security/PKI, and Vendor Management to turn… more
- Chenega Corporation (Springfield, VA)
- …REST/SOAP APIs. + Support and enhance existing ServiceNow applications (eg, ITSM , CMDB, Change Management , Incident/Problem/Request). + Collaborate with project ... ServiceNow platform upgrades and patches in compliance with change management policies. + Maintain documentation related to design, configuration, development,… more
- Intact Technology (Lorton, VA)
- …and standards. + Strong understanding of ITIL(R) principles and their application in service management contexts. + Familiarity with Agile delivery practices and ... + ServiceNow Certified System Administrator (CSA). + Expertise with the ServiceNow ITSM application suite. + Advanced proficiency with process modeling tools (eg,… more
- CACI International (VA)
- …and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management to enable the DoD customer's IT ... support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and...with Remedy to ServiceNow migration with a focus on ITSM core competencies and complex data sets. + Requires… more
- Cardinal Health (Richmond, VA)
- …configuration data and enabling enterprise architecture insights that drive IT service excellence. **Key Responsibilities** **Project & Stakeholder Management ** ... Analyst** with expertise in **ServiceNow Enterprise Architecture Workspace** and **Configuration Management Database (CMDB)** . In this role, you will act as… more
- Koniag Government Services (Chantilly, VA)
- …suite (Project Portfolio Management , Agile Development) + Expertise in ServiceNow Customer Service Management and Field Service Management + ... ServiceNow Performance Analytics and Reporting + Experience with ServiceNow ITOM Discovery, Service Mapping, or Event Management + Experience with ServiceNow ATF… more
- CACI International (Chantilly, VA)
- …as a Service (EITaaS) program** with expertise in Hardware Asset Management (HAM). This role is focused on designing, implementing, and governing the end-to-end ... Certified System Administrator (CSA) and other relevant CIS certifications (eg, CMDB, ITSM ). + Experience with ServiceNow Software Asset Management (SAM) in… more
- Bank of America (Richmond, VA)
- …technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service ... will be responsible for managing and maintaining our CyberArk Privileged Access Management (PAM) platform to ensure secure, compliant, and efficient credential … more