- General Dynamics Information Technology (Quantico, VA)
- …+ ServiceNow Certified System Administrator/Certified Developer credentials + Understanding of IT service management and common service level agreement ... but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project,… more
- CACI International (Springfield, VA)
- …process + Manage and maintain the Information Technology Division Application Lifecycle Management tools ( Service Now CMDB, JIRA, Confluence, SharePoint) + ... oversight, integration, and governance of the Information Technology Division Change Management Process for an IT office supporting Federal Protective Service… more
- Belcan (Reston, VA)
- …IT and Operational teams to integrate PKI solutions with existing systems/applications * ITSM process (Request management , change management , Incident ... to new technologies, present proof of concepts * Time management skills with a focus on quality service... management skills with a focus on quality service and deliverables * Ability to comprehend and effectively… more
- TekSynap (Arlington, VA)
- …+ Knowledge of industry accepted standards and best practices related to Information Management operations, and with ITSM best practices. + Education: + ... Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs, and continuous improvement… more
- Bank of America (Richmond, VA)
- …technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service ... environments. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform… more
- SAP (Herndon, VA)
- …stories for ServiceNow configurations and customizations or similar platforms + Experience with ITSM service catalog design and CMDB data requirements + Hands-on ... and certification strongly preferred + Hands-on experience with ServiceNow Knowledge Management and Service Catalog + Proficiency working within Agile/SCRUM… more
- CACI International (Chantilly, VA)
- …services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS ... Manager with a focus on continuous improvement and project management to lead one of our Unified Endpoint ...management to lead one of our Unified Endpoint Management (UEM) engineering teams. The candidate will oversee a… more
- Deloitte (Mclean, VA)
- …managed service engagements end to end. Accountable for all client service delivery related activities including stakeholder management , team management , ... role ends on 10/31/2025 Work you'll do + Client Management : Manage day to day interactions with executive clients...Support for clients. + 5+ years of experience with ITSM processes, Service Level Agreements and KPIs… more
- Lincoln Financial (Richmond, VA)
- …on securing Active Directory for the future. _Nice to Haves (Preferred):_ + Service -Now experience ( ITSM , CMDB, Workflow) + Knowledge of Splunk utilization and ... Groups) Active Directory, Active Directory Certificate Services, and Forest-Domain-Trust management . This role will have exposure working with application and… more
- CACI International (VA)
- …Certification - Software Asset Management * Experience with ServiceNow IT Service Mgmt. ( ITSM ) * Experience with CGI's Sunflower Asset Management ... business analysts and testers focused on the delivery of a critical case management application. As the ideal candidate, you will be able to think critically… more