- CUNY (Queens, NY)
- … service (s) and/or information technologies and evaluating, designing, and implementing IT Service Management processes and tools is required for Level II. ... service (s) and/or information technologies and evaluating, designing, and implementing IT Service Management processes and toolsis required (for a total of 4… more
- Cardinal Health (Albany, NY)
- …Sonexus platforms (Azure preferred, GCP optional), optimizing performance and uptime + Lead and participate in high-impact incident resolution (P1/P2) using ... is responsible for the availability, latency, performance, efficiency, change management , monitoring, emergency response, and capacity planning of Sonexus… more
- Corning Incorporated (Painted Post, NY)
- …the customer + Assists and oversees quality change control according to Corning Change Management , Incident Management , Problem Management and Disaster ... in server administration, with a focus on monitoring, patching, incident and problem management + 3+ years'...driving operational improvement and excellence under an ITIL based service management model. + Proven ability to… more
- PagerDuty (Albany, NY)
- PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management . Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as ... PagerDuty Workflow Automation enables enterprise teams to automate end-to-end incident response and operational workflows, significantly enhancing reliability, reducing… more
- New York State Civil Service (Rochester, NY)
- …Orchestration, automation and response (SOAR), sandbox tools, antivirus/antimalware, and security incident and event management (SIEM) to increase the quality ... some positions may be required to provide this critical service at any time.This position will be located in...deal of independence in alignment with agency and upper-level management strategic direction. Due to the nature of the… more
- CUNY (New York, NY)
- …for the access and protection of sensitive data, systems, and networks. May lead a team or participate in a team in planning, designing, implementing, and ... maintaining datacenter and cloud operations that includes the management of IT facilities, network, security, telecommunications, servers, storage, and… more
- Mizuho Corporate Bank (New York, NY)
- …+ Ensure EUS team follows day-to-day functions, priorities, and procedures. + Provide service incident and problem management support for IT Infrastructure ... Income, Equity, AOTD, and Capital Banking businesses. You will lead a team environment and support the members by...that weighs priorities and performs well under pressure. + Incident management SME; corresponding reporting, Bridge execution,… more
- Verint Systems, Inc. (Albany, NY)
- …+ Lead the execution and evolution of the Problem Management practice across Cloud Operations + Identify recurring and pervasive issues through ... within Verint's Cloud Operations team, you will be a key driver of service reliability and continuous improvement. This role is central to identifying, analyzing,… more
- SHI (Albany, NY)
- …+ Document work and contribute to a global knowledge base, ensuring effective incident management . + Design and validate technical solutions, supporting network ... and configure diverse platform infrastructures, applications, and collaboration tools. + Lead IT and service improvement projects, collaborating with internal… more
- Grant Thornton (New York, NY)
- …Cybersecurity Senior Manager focused on Microsoft Threat Protection, you will lead complex, high-impact engagements that help clients proactively defend against ... threat protection ecosystem. Your role will span technical leadership, client relationship management , and practice development. From day one, you'll be empowered by… more