- Kyndryl (Dallas, TX)
- …Request Management . + Lead daily operations, issue escalations, critical incident management (P1/P2), and root cause analysis for recurring issues. + ... based on identified opportunities, and support Sales activities. **Team Management & Resource Oversight** + Lead a...Ability to manage the client discussion for changes in service . ** Service Management & Tools**… more
- Hargrove Engineers & Constructors (Conroe, TX)
- …PSM Key Performance Indicators. + Maintain the plants' Management of Change, Incident Reporting, and Action Tracking processes. + Lead incident ... Are** Hargrove supplies unparalleled services in engineering, procurement, construction management , and technical services in the industrial, commercial, and… more
- MRC Global (Corpus Christi, TX)
- …arising from incident investigation and hazard reports. + Prepare the Service Center cost budget and monitor expenditures to ensure compliance. + Monitor ... of prevention and control measures. + Ensure all required incident reporting is performed in a timely manner using...Coordinate with regional and corporate sales resources to deliver service required to support new business. + Lead… more
- SHI (Austin, TX)
- …+ 2+ years of experience working with incident and request management processes, including Service Level Agreements + Demonstrated experience in creating ... developing staff training plans to meet department goals. + Lead renewal discussions with customers and manage the renewal...of experience working with incident and request management processes, including Service Level Agreements +… more
- Target (Addison, TX)
- …by focusing on decreasing wait time, friendly guest interactions, quality of service ,resolution, driving loyalty and cleanliness standards. + Lead and ... management (listen, observe, recognize and coach) on critical Service and Engagement behaviors. + Quickly respond to anyconcerns...you everything you need to know to be a** ** Service and Engagement** **Team** ** Lead ** **er** **.**… more
- GovCIO (Austin, TX)
- …via the USPS ServiceNow application in accordance with the published USPS Change Management Service Level Agreements (SLAs) + Perform a technical leadership role ... + Create and maintain project plans as necessary in accordance with US Postal Service standards then keeps USPS management notified of critical failures or… more
- Applied Materials (Austin, TX)
- …, and Finance for the purpose of business technology alignment, solution discovery, service management , project portfolio management , and relationship ... with guidance in only the most complex situations. May lead functional teams or projects. + Serve as an...GIS project management , software application development, testing, service management , change management , RCA,… more
- PNC (Farmers Branch, TX)
- …environments and lines of business running on PNC's middleware platform. * Lead incident troubleshooting, resolution, and root cause analysis for ... position We're looking for a highly skilled and proactive Technical Manager to lead a dynamic team supporting PNC's enterprise-grade middleware platforms. As a key… more
- CACI International (San Antonio, TX)
- …capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as ... support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and...or a related role, with a focus on risk management , incident response, policy implementation. + Excellent… more
- Cognizant (Austin, TX)
- …of ServiceNow platform architecture, modules, and capabilities. . Strong understanding of IT Service Management (ITSM), IT Operations Management and IT Asset ... and what is going to happen during a P1/P2 Incident . Navigate through intense and chaotic situations, involving...business impact of MI/Hi Tickets . Conduct escalation to service teams, vendors, senior management , and leaders… more