- Citigroup (Irving, TX)
- …Developer within our Citi Technology Infrastructure (CTI) department to build and deploy service Management capabilities on the ServiceNow Software as a ... our Sr developers and Architects in delivering the large-scale Incident , Problem and Change management modules. The...expert on adopting and implementing solutions to improve the Service Management capabilities + People Management… more
- Cisco (TX)
- …and escalations. We are looking for a natural leader with proven knowledge of incident or escalation management frameworks and the ability to communicate clearly ... incidents/case escalations in a timely manner (meeting all current Service Level Objectives) for sensitive, urgent, or critical issues....TX or Boulder, CO office + 2+ years in incident /escalation management or technical support. + Flexibility… more
- Insight Global (Dallas, TX)
- …testing, and vulnerability scans to proactively identify and address security weaknesses. * Incident Response: Lead incident response efforts to promptly ... analyze, and mitigate security incidents and breaches. Develop and maintain incident response plans and procedures. * Security Operations: Monitor security logs… more
- Texas A&M University System (Austin, TX)
- …Intrastate Fire Mutual Aid System (TIFMAS). Experience operating under the National Incident Management System (NIMS). Experience as an instructor and experience ... Chief - State Operations Center Agency Texas A&M Forest Service Department ESF4 - SOC Proposed Minimum Salary $6,737.50...on an Incident Management Team (IMT). Preferred Experience: Experience… more
- Forward Air (Dallas, TX)
- …to understand business needs, prioritize support requests, and implement system enhancements + Incident Management : Manage the incident and problem ... changes to ensure effective knowledge transfer and compliance with standards + Project Management : Participate in or lead projects related to system upgrades,… more
- Honeywell (Houston, TX)
- …you will interface directly with customers, analyze performance metrics, oversee incident management , manage change processes, and collaborate across various ... to identify and implement performance improvement opportunities. + Oversee the incident management process, including escalation where required. + Oversee… more
- Resideo (Austin, TX)
- …like Kubernetes, Terraform, Ansible, and CI/CD pipelines. + **Reliability, Performance & Incident Management ** + Establish and refine SLOs, SLIs, and KPIs ... what matters most. This is an exciting opportunity to lead cloud operations for one of the largest IoT...reliability, performance, and capacity planning. + Build and optimize incident management , disaster recovery, and resilience engineering… more
- Belcan (Grand Prairie, TX)
- …escalate, etc. Incidents/Requests with ServiceNow ITSM tool. Fully document all service management incidents and requests in ServiceNow ITSM Suite; ... including knowledge base learnings if appropriate. Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency… more
- McAfee, Inc. (Frisco, TX)
- …documents in confluence page. + Create and manage day to day processes including Change Management , Incident Management , and Problem Management + Support ... + Help track Key Performance Indicators (KPIs) to support operational performance and service reliability. + Participate in incident retrospectives and assist in… more
- NTT America, Inc. (Austin, TX)
- …enforcing the corporate-wide personnel safety, environmental, health and regulatory management programs. This position has the responsibility for multi-jurisdiction ... compliance programs and able to lead the company to world-class levels of personnel safety...Injury Prevention Program and accident prevention efforts. + Tracks incident metrics and applies findings. + Oversees the development… more