- Bank of America (Richmond, VA)
- …+ Use your technical knowledge to triage service availability issues and restore service + Research and resolve system defects, lead root cause analysis, and ... technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service … more
- SAIC (Chantilly, VA)
- …on a variety of IT Service Management (ITSM) topics, to include service delivery oversight, Event Management , Incident Management , Problem ... primary customer interface and advocate, affording cross-functional technical and relationship management to ensure mission success while maximizing service … more
- Navy Federal Credit Union (Vienna, VA)
- …supporting technical teams in a lead role + Experience working with Incident , Problem, and Change Management + Proficient and professional verbal and written ... be a self-starter who can serve in a technical lead role, provide technical project management /oversight, and...Provide thought leadership in support of continuous improvements and service maturation + Present technical solutions as needed for… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- …services, including rollout of new services for all applications or shared services * Lead critical incident response efforts and root cause analysis * Lead ... Operations - Network - Database - Development/DevOps * Specialized service /application/infrastructure subject matter expertise (certification if appropriate) * Ability… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …Management policies and thresholds. + Self-manages daily activities through company-sponsored service management systems (JIRA, etc.) ensuring that all cases ... Job Descriptions: Mission: In the Senate Community tradition of service , we strive to improve the financial wellness of...infrastructure. The SSE will also act as de-facto "team lead ", utilizing team resources efficiently to complete tasks and… more
- Capital One (Richmond, VA)
- …and existing processes and provide internal customer support as needed. **Responsibilities:** + Lead Jira project + Own Jira management for projects impacting ... Process Manager IRIS Reporting and Insights (Hybrid) The IRIS ( Incident Tracking | Reporting & Analytics | Influence &...Team SAFE + Own Confluence management of BAU and project related content + Manage… more
- Amazon (Arlington, VA)
- …audit or risk management experience - Experience in operations, investigations, risk management , incident or crisis management , or handling escalations - ... expenses (OpEx), and implementing automation solutions to enhance our risk management capabilities. The Senior Risk Manager will develop and execute strategies… more
- Amazon (Arlington, VA)
- …audit or risk management experience - Experience in operations, investigations, risk management , incident or crisis management , or handling escalations - ... expenses (OpEx), and implementing automation solutions to enhance our risk management capabilities. The Senior Risk Manager will develop and execute strategies… more
- TekSynap (Arlington, VA)
- …operations, ensuring 24x7x365 coverage for critical and high-priority incidents. + Coordinate incident management , service requests, and problem resolution ... Standard Operating Procedures (SOPs), Work Instructions (WIs), and program documentation. + Lead the development and implementation of service desk strategy,… more
- Quality Technology Services, LLC (Ashburn, VA)
- …local operating regulations or laws. Development of emergency response planning, response management , and reporting of incident and emergency situations for all ... mechanical, and plumbing maintenance of all natures, maintenance contracting for service to critical equipment, planning for the capital equipment replacement, and… more