- Cognizant (Richmond, VA)
- …of ServiceNow platform architecture, modules, and capabilities. . Strong understanding of IT Service Management (ITSM), IT Operations Management and IT Asset ... and what is going to happen during a P1/P2 Incident . Navigate through intense and chaotic situations, involving...business impact of MI/Hi Tickets . Conduct escalation to service teams, vendors, senior management , and leaders… more
- Allied Universal (Petersburg, VA)
- …including personnel management , policy development, and risk mitigation. + Lead investigations, threat assessments, and incident response protocols. + ... team of security officers and supervisors to deliver exceptional service . This is your opportunity to lead ... management , policy development, and risk mitigation. + Lead investigations, threat assessments, and incident response… more
- BAE Systems (Herndon, VA)
- …relevant experience with Bachelor s or Master s degrees + Knowledgeable in Incident Management , organizing Incident Response Teams, communicating with ... all about trust, camaraderie and a shared ambition to lead the world in defense technologies and national security...+ Identify system deficiencies and recommend solutions + Developing Service Level Indicators (SLI) for IT systems and services… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …cost-efficiency. Incident , Problem, and Change Management : - Oversee incident response and resolution processes. - Lead problem-solving efforts and root ... AWS. The candidate will also be accountable for budgeting, incident management , problem resolution, and change ...Practices: - Implement and maintain ITIL best practices for service management . - Ensure compliance with ITIL… more
- SAP (Herndon, VA)
- …+ Drive NS2 and SAPs innovation portfolio awareness and its implementation + Support with incident & service request management as needed + Coordinate impact ... and risk assessment for change management of planned activities + Supports the ... plan review with the customer and CDM + Lead operational meetings with the customer, along with CDM… more
- Prime Therapeutics (Richmond, VA)
- …of the ERM framework. In collaboration with leadership, this position will lead key risk management initiatives, collaborate with cross-functional teams, embed ... for key components such as the risk register, issue management , and incident manager + Other duties...collaboratively to provide the highest quality of care and service to our members. If you are looking to… more
- Dollar Tree (Chesapeake, VA)
- …issues to make recommendations to resolve ticket volume + Assist with critical incident management escalations to ensure IT business and IT leaders are ... the department's goals and objectives. + Manage Incidents and Service Requests via ServiceNow to ensure service ...to support business goals and objectives + Direct major incident management as needed + Must have… more
- DXC Technology (Ashburn, VA)
- …Operational Support** + Incorporate ITSM principles into AMS solution design, including incident , change, and release management frameworks. + Ensure proposed ... strategic SAP leadership role focuses on presales support for SAP Applications Management Services (AMS). The candidate will be responsible for shaping and… more
- Ensono (Richmond, VA)
- …protection, vulnerability management , data loss prevention, intrusion detection/prevention, log management and security incident & event management , and ... world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients...to members of the Security Operations Center + Perform incident response roles as necessary per the Ensono … more
- Capital One (Mclean, VA)
- …changes, or upgrades + Represent the Crypto Services team on global incident management calls, interacting with technical teams, customers, and vendors ... performance monitoring, and maintenance to ensure high availability and proactively identify service improvement opportunities + Lead PKI and Certificate efforts… more