- Leidos (San Antonio, TX)
- …of an enterprise service desk suite of tools specifically, ServiceNow. The Service Operations Manager will oversee the Service Desk multi-tiered team ... to the San Antonio area and able to report on-site. **** ** Service Operations Manager Primary Responsibilities:** + Operational Oversight: Manage the daily… more
- Keurig Dr Pepper (Frisco, TX)
- …for leading the escalation process, managing high-level consumer issues, and ensuring service excellence across all touchpoints. The Escalation Manager will also ... internal teams to ensure accuracy and accessibility of public-facing knowledge base content and customer-facing communications. ** Data Analysis & Reporting**… more
- AireSpring (Dallas, TX)
- …"Best Telecom Deal" and "Top Channel Program". Job Summary: The Customer Success Service Manager is responsible for ensuring client satisfaction, retention, and ... industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of...point of contact along with a Platinum Customer Success Manager for clients post-sale, working cross-functionally with Sales, Product,… more
- Google (Austin, TX)
- …+ 5 years of experience in enterprise information technology service management. Preferred qualifications: + Excellent partnership and collaboration skills ... street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to...to keep it running. From developing and maintaining our data centers to building the next generation of Google… more
- Danaher Corporation (San Antonio, TX)
- …System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Americas Manager is responsible for driving a culture of ... exceeding customer expectations by delivering outstanding customer service and accelerating Pall hardware placements and ...Proven ability in tactical execution across a complex customer base . + Proven ability to recruit, hire, and develop… more
- Cisco (TX)
- …of Partner Development Managers responsible for strategic partnerships with cloud service providers, ensuring the seamless integration and adoption of Splunk's ... Strategic Partnership Development: * Build and maintain strong relationships with cloud service providers (eg, AWS, Azure, GCP) to drive joint initiatives. * Develop… more
- Amazon (Austin, TX)
- …insights from customer service teams to enhance the system. - Utilize data analytics to define success metrics and drive decisions. - Prioritize and manage the ... Intelligence? Then we're looking for you! The Amazon Customer Service (CS) Knowledge team is seeking an experienced Tech...Product Owner, you will work closely with engineering, UX, data science, and operations teams to define, develop, and… more
- IQVIA (Dallas, TX)
- **Job Overview** + Manage end-to-end delivery of data management services for single/multi- service projects with minimal guidance, ensuring quality deliverables ... and IQVIA management to manage and meet contractual obligations. Service Management: + Meet with Data Operations...per the DMP and contract/SOW and work with functional manager (s) to resolve. + With guidance, track service… more
- Amazon (Austin, TX)
- Description This role is the global leader of customer service for Amazon Music, within Digital Devices and Alexa Support (D2AS) the Amazon Customer Service unit ... customers to need support. This role connects Amazon Customer Service and Amazon Music - Amazon's multi-national music streaming...to Amazon Music customers as needed. - Use VOC data and analytics to identify defects that require Music… more
- IQVIA (Austin, TX)
- **Job Overview** + Independently manage end-to-end delivery of data management services for single/multi- service projects, ensuring quality deliverables on time ... Data Team Lead (DTL), Program Lead, Customer Site Manager , and/or a leadership role in a specific CDM...IQVIA management to independently manage and meet contractual obligations. Service Management: + Meet with Data Operations… more