- Mount Sinai Health System (New York, NY)
- …practices to increase understanding of patients' perceptions of care. 5. Initiates service recovery for patients and family members who have concerns ... as a patient throughput facilitator and resource person for the unit/clinical service area. 10. Articulates the values of research and evidenced based practice… more
- University of Rochester (Rochester, NY)
- …all clinical decisions to a pharmacist for follow up. + Utilizes effective service recovery techniques to troubleshoot and solve problems that may arise ... removing expiring medications from the area. + Trains and participates in customer service activities related to main pharmacy work area. + Employs courtesy and uses… more
- University of Rochester (Rochester, NY)
- …persons experiencing stress or personal trauma and takes appropriate action. Utilizes service recovery activities as applicable. Displays a caring and courteous ... duties as assigned. QUALIFICATIONS: Associate's degree required. 2 years of customer service experience or clinical experience in a medical setting required or… more
- University of Rochester (Rochester, NY)
- …general nature (not requiring a pharmacist or technician). - Application of proper service recovery communications and actions as needed. - Maintain patient ... required. Basic understanding of computers and data entry, excellent customer service and communication skills, and excellent attention to detail all required… more
- University of Rochester (Rochester, NY)
- …nature that do not require a pharmacist or technician. Provides proper service recovery communications and actions as needed. Maintains patient confidentiality ... Basic understanding of computers and data entry required + Excellent customer service and communication skills required + Excellent attention to detail required The… more
- University of Rochester (Rochester, NY)
- …as well as the general public including phone triage and etiquette, and service recovery . + Demonstrates an ability to retrieve information and effectively ... performance of pharmacy automation. + Serves as a role model for excellent customer service in all interactions with members of the hospital staff external to the… more
- University of Rochester (Rochester, NY)
- …persons experiencing stress or personal trauma and takes appropriate action. Utilizes service recovery activities as applicable. Displays a caring and courteous ... assigned. **MINIMUM EDUCATION & EXPERIENCE** + Associate's degree and 2 years customer service or clinical experience in a medical setting required + Or equivalent… more
- Mount Sinai Health System (New York, NY)
- …evidence-based practices to increase understanding of patients' perceptions of care. Initiates service recovery for patients and family members who have concerns ... as a patient throughput facilitator and resource person for the unit/clinical service area. Articulates the values of research and evidence-based practice and its… more
- Rochester Regional Health (Rochester, NY)
- …regarding unusual instrumentation or reagent quality control results. + At all times, provides service excellence and service recovery in the delivery of ... services to patients and in interaction with internal and external partners. UNION: 1199-721 - LPN & Technical (CPH) Note: Not all per diem roles are union eligible EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to… more
- Mohawk Valley Health System (Utica, NY)
- …professionally managing patients, families and caregivers' needs and concerns using positive service recovery methods; responding to patient requests and makes ... department events + Addresses customer issues including but not limited to: providing service excellence to patients and their families that meets or exceeds patient… more