- Guthrie (Binghamton, NY)
- …promptly and with courtesy. Fosters a supportive environment and works towards service recovery when necessary. Effectively advances improvement activities. 4. ... practices and sets department goals for clinical practice. Role models customer service standards of the Guthrie Robert Packer Hospital. Responds to customer… more
- YAI (Manhattan, NY)
- …needs and/or changes. + Facilitates patient experience initiatives, feedback collection and service recovery through formal surveys and by receiving and ... changes to workflows, processes and/or procedures to improve customer service , patient experience and service delivery. +...to improve customer service , patient experience and service delivery. + Maintains a safe, secure and compliant… more
- St. Mary's Healthcare (Amsterdam, NY)
- …imaging services. Additional Responsibilities: + Provides positive patient communication and service recovery . + Ability to participate in peer interviewing ... or a minimum of three (3) years' experience required. Previous customer service required. Previous medical office experience preferred. Certifications / Licensure: +… more
- University of Rochester (Rochester, NY)
- …deferring all clinical decisions to a pharmacist for follow up; Utilizes effective service recovery techniques to troubleshoot and solve problems that may arise ... waste, and removing expiring medications from the area; Customer Service : Train and participate in customer service ...Customer Service : Train and participate in customer service activities related to the main pharmacy work area.… more
- University of Rochester (Rochester, NY)
- …the front line for solving problems and handling complaints utilizing ICARE service recovery concepts. Using independent judgment, determines when situations ... for visitation guidelines, restrictions and procedures for Outpatient, Inpatient and Service -Related areas + Screen all persons without UR identification for… more
- University of Rochester (Rochester, NY)
- …Maintains telephone coverage. + Demonstrates effective, courteous telephone manners. + Utilizes service recovery concepts + Relays messages promptly by assessing ... all aspects of department-specific work, including orientation to registration and customer service . + Acts as information resource for all departmental staff in… more
- University of Rochester (Rochester, NY)
- …all clinical decisions to a pharmacist for follow up. - - Utilizes effective service recovery techniques to troubleshoot and solve problems that may arise in ... removing expiring medications from the area - - Customer Service - Train and participate in customer service activities related to the main pharmacy work area. -… more
- Ellis Medicine (Schenectady, NY)
- …safety, communication and satisfaction for patients and staff. + Guides staff in Service Recovery assessment, education, and implementation. + Identifies ways to ... before seeking to be understood. + Collaboration: Deliver outstanding service ensuring that safety comes first. + Compassion: Serve...patients and populations as defined in unit scope of service . + Functions as resource to clinical staff in… more
- Rochester Regional Health (Rochester, NY)
- …specimen inoculation on to growth media in Bacteriology. + At all times, provides service excellence and service recovery in the delivery of services ... EKG cart supplies. REQUIRED QUALIFICATIONS: + High School Diploma UNION: 1199 - Service Maintenance and Clerical (CPH) Note: Not all per diem roles are union… more
- Mount Sinai Health System (Brooklyn, NY)
- …General Equivalency Diploma + Computer proficiency, interpersonal skills, ability to perform service recovery necessary to effectively interact with patients and ... units several times per day. + Previous hospital Food Service menu processing a plus + Detail oriented, written...144 at MS Brooklyn for Non-RNs, ACI - Food Service Food Production - BKL, Mount Sinai Brooklyn **Responsibilities**… more