- University of Rochester (Rochester, NY)
- …revenue cycle systems. Ensures patient satisfaction with information processing and reception service . Requires accuracy in order to generate a billable service ... routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver. + May escort patient… more
- University of Rochester (Rochester, NY)
- …revenue cycle systems. Ensures patient satisfaction with information processing and reception service . Requires accuracy in order to generate a billable service ... routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver. - May escort patient… more
- University of Rochester (Rochester, NY)
- …internal equity considerations._ **Responsibilities:** GENERAL SUMMARY Using excellent customer service skills and exercising thorough knowledge of hospital policy ... and outpatient beds and services, schedules and assigns accommodations or service locations; determines financial eligibility, secures account for billing and… more
- Oracle (Albany, NY)
- …and planning. Develop solution proposals encompassing all aspects of the customer's service lifecycle. Participate in the development, presentation and sales of a ... shape the future of customer success in retail services (eg, maintenance and service contracts). **ABOUT CSS** Oracle is the only provider of fully integrated… more
- University of Rochester (Rochester, NY)
- …telephone coverage. + Demonstrates effective, courteous telephone manners. Utilizes service recovery conceptsRelays messages promptly by assessing the urgency of ... all aspects of department-specific work, including orientation to registration and customer service . + Acts as information resource for all departmental staff in… more
- Arnot Health (Elmira, NY)
- …access/satisfaction, insurance/demographic verification and accuracy, and point of service collection, while maintaining confidentiality, professionalism and ethics ... (copays, deductibles, coinsurance, full costs {non-covered/self-pay}) in accordance with Service Standards as well as referring patient to financial assistance… more
- St. Mary's Healthcare (Amsterdam, NY)
- …imaging services. Additional Responsibilities: + Provides positive patient communication and service recovery. + Ability to participate in peer interviewing process. ... or a minimum of three (3) years' experience required. Previous customer service required. Previous medical office experience preferred. Certifications / Licensure: +… more
- University of Rochester (Rochester, NY)
- …including general clerical, general information, wayfinding, technical support, provider/ service referral, patient registration, and scheduling services to the ... manner to ensure the highest quality and quantity of service is provided at all times. + Based on...School diploma or equivalent and 1 year of customer service experience required + Or equivalent combination of education… more
- University of Rochester (Rochester, NY)
- …front line for solving problems and handling complaints utilizing ICARE service recovery concepts. Using independent judgment, determines when situations warrant ... expert for visitation guidelines, restrictions and procedures for Outpatient, Inpatient and Service Related areas + Screen all persons without UR identification for… more
- University of Rochester (Rochester, NY)
- …appointment scheduling, linking referrals and ancillary services for the assigned specialty service + Ability to make decisions that are guided by protocols and ... preferred. **KNOWLEDGE, SKILLS AND ABILITIES** + Excellent interpersonal skills, customer service skills, and organizational skills. Preferred + Strong attention to… more