- Healthfirst (NY)
- …calls to and from customers to address their needs while adhering to internal Service Levels standards.** + **Creates and//or follow ups for up to 90 days on ... in reading and speaking English and additional language.** + **Member // Customer Service experience.** + **Availability to work for 8 hours shift, based on business… more
- University of Rochester (Rochester, NY)
- …inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards. Troubleshoots and resolves ... customer complaints. **ESSENTIAL FUNCTIONS** + Initiates insurance billing, either electronically or via the use of the Electronic Work file transfer process within the billing systems, for accounts classified as Self-Pay in error. Identifies and verifies… more
- University of Rochester (Rochester, NY)
- …on more complex assignments. **ESSENTIAL FUNCTIONS** + Interprets eligibility for admission/ service /treatment plans. + Documents in a timely, accurate manner in the ... referring and PCP when patient has been admitted to an inpatient service . + Exercises independent judgement in application of complex multi-factorial guidelines,… more
- University of Rochester (Rochester, NY)
- …to follow up on disputed, unpaid, underpaid, or overpaid insurance or contracted service accounts in order to bring about prompt account resolution and revenue ... collection from complex claims, high dollar claims, and specialized services. + Identifies and resolves problems related to primary and secondary accounts which are disputed, unpaid, underpaid or overpaid. + Determines cause of problem and initiatives… more
- University of Rochester (Rochester, NY)
- …patients receive prescribed medications in a timely manner. + Provides excellent customer service through the Pharmacy Call Center. + Triages patient calls to the ... appropriate party. + Answers incoming calls in a timely manner. + Monitors and reconciles patient charge accounts once a month. + Remains professional, courteous, and diligent in all interactions with staff and patients/families. + Obtains high patient and… more
- University of Rochester (Rochester, NY)
- …**MINIMUM EDUCATION & EXPERIENCE** + High School Diploma required. Demonstrated customer service skills required. + 2 years of relevant experience required or an ... equivalent combination of education and experience; 1 year of leadership experience Required **KNOWLEDGE, SKILLS AND ABILITIES** + Medical Terminology and experiences with surgical/appointment scheduling software and electronic medical records preferred. The… more
- University of Rochester (Rochester, NY)
- …scheduling, linking referrals and ancillary services for the assigned specialty service . Provides patients with appointment and provider information, directions to ... the office location and any educational materials if appropriate. + Provides regular data to team on patient compliance with treatment plans and strategies to improve patient compliance which includes provider template oversight, reporting to manager any… more
- Finger Lakes Health (Geneva, NY)
- …$15.91 - $15.91 Job Description Serves as a first impression customer service provider that is responsible for providing patients, visitors, volunteers, vendors and ... staff members with a positive public image of the healthcare system. This position ensures that all individuals have a pleasant experience by maintaining the environment of the hospital lobby and by offering system information to all that they encounter. This… more
- Oracle (Albany, NY)
- …and submit proposals to the client utilizing a broad knowledge of Oracle service offerings. Able to generate consulting services and nurture and close the ... transaction. Viewed as an expert in the field. Recognized authority and leading contributor in immediate business area/function. Work is non routine and very complex, involving the application of advanced technical/ business skills. Oracle has the largest… more
- University of Rochester (Rochester, NY)
- …scheduling, linking referrals, and ancillary services for the assigned specialty service . + Provides patients with appointment and provider information, directions ... to the office location, and any educational materials if appropriate. + Provides regular data to team on patient compliance with treatment plans and strategies to improve patient compliance, including provider template oversight, reporting to manager any… more