- University of Rochester (Rochester, NY)
- …6:30a-3p FAO: OP345224 Job Description **ESSENTIAL FUNCTIONS** + Responds to service calls and requests by answering telephone, e-mail, and web-based, including ... social media, service call requests from members of the University community...level and severity of the request. + Determines which service calls should be elevated to emergency status. +… more
- University of Rochester (Rochester, NY)
- …insurance verification. Ensures patient satisfaction with information processing and reception service . Requires accuracy in order to generate a billable service ... for the patient, serves as a point person for handling complaints, and utilizes service recovery concepts. + Answers phone in a timely and courteous manner. +… more
- University of Rochester (Rochester, NY)
- …staff performance for corrective action and performance reviews. + Ensures all Guest Service Specialist functions are completed daily and may assign staff to special ... good judgment. + Leads by example, setting the standard for excellent customer service and executing established processes and procedures in a highly complex 24/7… more
- University of Rochester (Brighton, NY)
- …revenue cycle systems. Assures patient satisfaction with information processing and reception service . Requires accuracy in order to generate a billable service ... for the patient, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front-line problem solver. Other clinic service … more
- University of Rochester (Rochester, NY)
- …insurance verification. Ensures patient satisfaction with information processing and reception service . Requires accuracy in order to generate a billable service ... for the patient, serves as a point person for handling complaints, and utilizes service recovery concepts. + Answers phone in a timely and courteous manner. Manages… more
- University of Rochester (Canandaigua, NY)
- …revenue cycle systems. Ensures patient satisfaction with information processing and reception service . Requires accuracy in order to generate a billable service ... routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver. + May escort patient… more
- University of Rochester (Rochester, NY)
- …revenue cycle systems. Ensures patient satisfaction with information processing and reception service . Requires accuracy in order to generate a billable service ... routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver. - May escort patient… more
- University of Rochester (Rochester, NY)
- …Access as required by departmental needs. + Sets the standard for customer service , accuracy, and efficiency in the Outpatient Access work areas. + May take ... + Serves as a role model for excellent customer service to patients and their families, providers and staff....Serves as a point person for handling complaints, initiates service recovery activities and acts as front-line troubleshooter and… more
- University of Rochester (Rochester, NY)
- …internal equity considerations._ **Responsibilities:** GENERAL SUMMARY Using excellent customer service skills and exercising thorough knowledge of hospital policy ... and outpatient beds and services, schedules and assigns accommodations or service locations; determines financial eligibility, secures account for billing and… more
- University of Rochester (Rochester, NY)
- …GENERAL PURPOSE Provides MAG staff and guests with a superior customer service experience while safeguarding the integrity of MAG's exhibitions and irreplaceable art ... collections, facilities and grounds. **ESSENTIAL FUNCTIONS** + Delivers exceptional customer service experience to museum guests. + Gains knowledge of art… more