- BioLife Plasma Services (Bannockburn, IL)
- …average handle time for live agents + Analyze contact center workflows and implement process improvements to reduce costs and enhance service quality. + Oversee ... customer interaction processes, including first call resolution, escalation handling, and service personalization + Manage content development process and… more
- Charlotte Tilbury (Chicago, IL)
- …core values, makeup artistry, product knowledge, social acumen and our MAGIC service experience. They support healthy sell-through and maintenance of key franchises ... consistent Charlotte Tilbury brand experience that meets/exceeds company sales and service standards. This will be accomplished with leading on-boarding, seasonal… more
- BMO Financial Group (Joliet, IL)
- …+ Implements a relationship management plan in collaboration with the lead relationship manager . + Determines client needs and provides solutions though the sales of ... solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. + Provides advice and guidance to assigned… more
- Abbott (Lake Forest, IL)
- …reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/ strategy -and-strength/tackling-student-debt-for-our-employees.html) student debt program, and ... work with stakeholders to build a holistic view of the organization's SAP strategy processes to identify the required capabilities and define the short-term and… more
- Capgemini (Chicago, IL)
- **Job** **Description** Highly skilled and experienced Digital Leader in the Quick Service Restaurant (QSR) or Retail industry. Manage global delivery model for ... Lead large scale initiatives delivering business objectives. Work on cutting-edge strategy and solutions for digital domain. Manage multi-million budgets. Expertise… more
- Elevance Health (Chicago, IL)
- …the client health plan network. + Notifies ordering physician or rendering service provider office of the preauthorization determination decision. + Follows-up to ... information. + Ensures proper documentation, provider communication, and telephone service per department standards and performance metrics. **Minimum Requirements:**… more
- BMO Financial Group (Chicago, IL)
- …solutions. + Executes work to deliver timely, accurate, and efficient service for scheduled reporting production processes. + Supports the maintenance, monitoring, ... escalates as required. + Provides information and supports the process for internal and external audits. + Gathers and...new regulations and assesses impacts to the risk reporting strategy /program framework. **And** + Fosters a culture aligned to… more
- Republic Services (Edwardsville, IL)
- …The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive ... and active personal outreach to operational employees. Customer Experience + Provide service to all customers that meets or exceeds customer expectations with regard… more
- Mondelez International (Chicago, IL)
- …impeccable service operations. **How you will contribute** You will use your in-depth process and service knowledge in your area of expertise to ensure that ... will bring experience and knowledge in: + Your specific process area + Working in a shared service...responsibilities of the role. When partnering with the hiring manager , the manufacturing recruiter will serve as a primary… more
- Travelers Insurance Company (Springfield, IL)
- …accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. ... is greater than $2 million. + Provide quality customer service and ensure file quality timely coverage analysis and...by field severity management. + COMMUNICATION/INFLUENCE: + Consult with Manager on use of Claim Coverage Counsel as needed.… more