- General Dynamics Information Technology (Bethesda, MD)
- …+ years of related experience **Job Description:** GDIT is seeking a **TOC Systems Technician II - 3rd shift** to join our **Technical Operations Center (TOC)** ... verify, and escalate system alerts and reported issues to Tier 2 support as needed + Access devices to...a related in IT role such as Help Desk, Service Desk, Incident Response, or NOC Technician … more
- SAIC (Washington, DC)
- …We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk/Asset Management Technician to begin an exciting ... the asset management process and the end-user device depot service . + Support the management of inventory throughout the...to by both Parties), in accordance with Asset Management service levels, to validate that data in the Asset… more
- SAIC (Washington, DC)
- …We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting and challenging ... career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and… more
- Link Solutions Inc (Adelphi, MD)
- …for quality control processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user PC, server, mainframe ... helping protect our national security. Job Responsibilities: + Oversee Tier I and Tier II ...years of relevant experience working in an IT or Service Desk environment. + IAT Level II … more
- SAIC (Adelphi, MD)
- …processes, service improvement and performance monitoring, and problem management + Provide Tier II service desk support for end-user PC, server, ... **Description** SAIC is seeking a proven ** Service Desk Manager** to join the **Army Research...the Army Research Laboratory in Adelphi, MD. + Oversee Tier I and Tier II … more
- SAIC (Washington, DC)
- …Provide round-the-clock, on-call services as needed to resolve VIP incidents escalated to Tier II occurring outside of Standard Business Hours. Assist Users with ... SAIC is currently seeking a motivated, career and customer service -oriented Lead Desktop Support Technician to support...strategies in a Knowledge Based articles and send to Tier I for upload to the KBA repository. Configure,… more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... support and direct operational monitoring to ensure continuity of service and rapid issue resolution. As a Frontline Account...resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels,… more