- TEKsystems (Orlando, FL)
- …will work through incoming calls and emails. The will be creating tickets through ServiceNow . The main priority is first call resolution. The most common issues will ... Excellent analytical, organizational and technical skills. Skills service desk, servicenow , active directory, password, troubleshoot, windows, remote, ticket, japanese,… more
- GovCIO (Tallahassee, FL)
- …and user navigation. + Accurately document and update support tickets in ServiceNow , ensuring compliance with contractual obligations and internal standards. + Use ... the Tier 1 Help Desk + Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance… more
- Future Tech Enterprise, Inc. (Fort Lauderdale, FL)
- …value of Future Tech's service offerings. + Translate technical capabilities ( ServiceNow , ERP, PCaaS operations) into business outcomes tailored for prospective ... analyses, and executive dashboards to support strategic decision-making. + Collaborate with ServiceNow Analysts and ERP teams to ensure accurate alignment of new… more
- Deloitte (Tampa, FL)
- …Implement automated workflows for edge operations; deploy and operate ServiceNow Data Center Infrastructure Management (DCIM) module for full-stack physical ... Zededa) for distributed edge environments + Hands-on experience with ServiceNow DCIM module implementation-data center asset management, infrastructure discovery,… more
- Robert Half Technology (Miami, FL)
- …* Manage the complete lifecycle of event management processes using ServiceNow , ensuring efficient intake and response to operational alerts. * Configure ... integrate monitoring tools such as New Relic, DataDog, and UiPath with ServiceNow to streamline alert processing. * Develop classification rules and severity tags… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …release management, outage communications, and service requests procedures and utilize ServiceNow . + Develop Knowledge Based Articles (KBA) and educate Tier 1 ... improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum… more
- Red River (Doral, FL)
- …driver issues, and device configuration. + Document all work in ServiceNow , follow established KBAs/SOPs, and coordinate escalations with backend teams while ... high-pressure situations and deliver solutions quickly. + Experience working with ServiceNow or similar enterprise ticketing systems, including adherence to KBAs,… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . ... + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . +… more
- GovCIO (Tallahassee, FL)
- …and overseeing the management of configuration items + Implementing and managing ServiceNow Discovery to automate the identification and tracking of IT assets + ... a related field + Experience in managing complex IT projects, using ServiceNow CMDB configuration management tools, and familiarity with relevant standards and… more
- Humana (Tallahassee, FL)
- …to support advanced AI initiatives focused on generative AI, embeddings, and ServiceNow data integration. This role will work closely with engineering and business ... in Databricks, integrating with enterprise data platforms. + Analyze and model ServiceNow data to extract insights and drive automation. + Collaborate with… more