- Verint Systems, Inc. (Albany, NY)
- …reliability + 3 years experience in these or similar technologies: ServiceNow ; Jira/Confluence, Excel + Successful completion of a background screening process ... including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations **Preferred Requirements:** + Experience working in… more
- ManTech (New York, NY)
- …experience managing technical issues and tasks with a ticketing system, ie, ServiceNow , Remedy, etc. + Demonstrated excellence in written and verbal communication ... and outstanding customer service skills working with senior and executive level staff + Ability to travel 50% of work time, typically within one to three hours of home court location. Occasional travel exceeding three hours from home court location may be… more
- Iron Mountain (Albany, NY)
- …tracks, prioritizes, and resolves all client issues and requests; leveraging ServiceNow where appropriate + Analyzes and uses independent judgment to present ... detailed customer reporting packages, including customer audit participation; ensures reporting and communication is frequent and bi-directional + Ensures high-quality service delivery and customer satisfaction through proactive service management and rapid… more
- Eliassen Group (Albany, NY)
- …Audit Defense or IT Asset Management + 3+ years of experience working with ServiceNow SAM Pro, Flexera, SNOW, Aspera or other similar discovery tools + Must have ... experience working in large enterprise environments + Highly preferred knowledge of on-premise and cloud-based software licensing metrics and End User License Agreements, for a multitude of software vendors + Excellent interpersonal and relationship building… more
- Oura (New York, NY)
- …collaboration with Enterprise Architecture. + Contribute to the ITSM transition from ServiceNow to a modern ITSM platform. + Manage IT vendor relationships, contract ... renewals, and performance across collaboration tools. + Track and report on KPIs such as automation coverage, provisioning time, access compliance, and license reclaim rates. This is a remote US role, with a preference for candidates based in the New York… more
- American Express (New York, NY)
- …highly regulated industries. + Familiarity with GRC platforms (eg, Archer, ServiceNow , MetricStream). + Recognized industry certifications such as CDMP, CRISC, CISA, ... or CGEIT. + Advanced degree in Information Systems, Risk Management, Data Science, or related field. **Qualifications** Salary Range: $110,000.00 to $190,000.00 annually bonus benefits The above represents the expected salary range for this job requisition.… more
- CompuCom (New York, NY)
- …Assist in developing and documenting improvements to current processes + Manage ( ServiceNow / Clearvision) ticket queue constantly throughout the day + Assist ... coworkers in the resolution of end-users' technical issues + Experience with Windows OS, Microsoft Office, Internet browsers and Email clients + High School Diploma or GED required + Familiar with standard concepts, practices, and procedures within the IT… more
- Custom Computer Specialists (Hauppauge, NY)
- …Document incidents, resolutions, and procedures in the ticketing system (eg, ServiceNow , ConnectWise) + Assist with patch management, endpoint protection, and system ... updates + Participate in rotating on-call schedule, including occasional nights and weekends Required Qualifications: + 1-2 years of experience in a technical support, help desk, or NOC environment + Familiarity with Windows 10/11 and macOS environments +… more
- Kyndryl (Rye Brook, NY)
- …Microsoft + Service Desk ticketing, telephony, and resource allocation tools (eg, ServiceNow , BCM Remedy Helix). + Azure Active Directory and Azure Virtual Desktop ... Services. + Copilot and Gen Ai Capabilities preferred. **Required Education** + High School Diploma/GED **Preferred Education** + Bachelor's Degree The compensation range for the position in the US is $134,160 to $254,880 based on a full-time schedule. Your… more
- City of New York (New York, NY)
- …for improvement of Business Processes by leveraging existing IT capabilities like ServiceNow and tools like Zenoss, identifying improvements to existing IT processes ... for Server builds and define new strategic IT capabilities. Prioritize and assign workloads for everyday project support and project based incoming requests with focus placed on system availability and security. Ensure that IT systems and services are… more