- Shake Shack (New York, NY)
- …with measurable SLAs and KPIs. + Oversee enterprise tools like ServiceNow or similar platforms to streamline operations and increase visibility. Restaurant ... ITSM frameworks (ITIL) and hands-on experience with service platforms like ServiceNow . + Deep experience supporting restaurant, retail, or distributed field… more
- Capgemini (New York, NY)
- …NJ **Travel** : up to 25% but infrequent initially **Job description:** ServiceNow Architect - CMDB/CSDM Ability to architect solutions to accommodate complex ... technologies and infrastructure within the CSDM framework. Design and implement ServiceNow ITSM/ITOM Discovery and CMDB solutions that meet business requirements and… more
- Corning Incorporated (Corning, NY)
- …across Corning Valley to minimize disruptions to operations. + Utilize IWMS and ServiceNow to manage move requests, occupancy data, and space utilization. + Analyze ... Excel, Outlook, PowerPoint); experience with IWMS (IBM TRIRIGA), AutoCAD, and ServiceNow is a plus. + Strong organizational, time management, and problem-solving… more
- Ryder System (Albany, NY)
- …pipelines. Ensure seamless integration with enterprise systems such as ServiceNow , CMDB, and monitoring platforms. + **Cross-Functional Collaboration** : Partner ... Oversee the integration of cloud services with enterprise platforms such as ServiceNow , AppDynamics, Datadog, and CMDB systems. + Support the implementation of… more
- City of New York (New York, NY)
- …will perform the following duties of the post: - Monitor and manage ServiceNow Helpdesk tickets, emails and calls in a timely manner. Provide Helpdesk/desktop ... call center tracking system ensuring that calls are entered accurately and in ServiceNow . - Troubleshoot both PC and Mac hardware and software. - Perform other… more
- City of New York (New York, NY)
- …the alerts and updates. - Additionally, the resource will familiarize with ServiceNow or other ITSM tools/software, and assist in creating, tracking, and managing ... ServiceNow request tickets and the change management process. - Maintain confidentiality and handle sensitive information appropriately. COLLEGE AIDE (ALL CITY… more
- MUFG (New York, NY)
- …**Responsibilities:** + Design, develop, implement, and support access request forms in ServiceNow + All aspects of the Identity Governance and Administration (IGA) ... and understanding best practices of IAM / IGA + Strong experience in developing ServiceNow forms + Strong experience in managing an IAM / IGA platform (Sailpoint,… more
- City of New York (New York, NY)
- …and cellular coverage. - Log and manage incidents and service requests in ServiceNow . Maintain accurate records and call documentation. - Provide user support for ... NYCHA applications, including Maximo, Genysys Voice, and Microsoft Office. - Create and maintain user training materials and technical documents for all break-fix solutions for other team members. - Communicate service outages and maintenance updates. -… more
- Cardinal Health (Montgomery, NY)
- …document and label printers, barcode scanners + Working knowledge of Windows 10/11, SCCM, ServiceNow and Office 365 **_What is expected of you and others at this ... level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes… more
- IT Concepts (Buffalo, NY)
- …local and wide area network services. + Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and any ... discrepancies identified shall be reported with proposed corrective actions for approval before implementation. + The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety… more