- Principal Financial Group (Charlotte, NC)
- …365 ecosystem and project planning oriented software (LeanIX, Atlassian tools, ServiceNow ) + Experience and/or ability to assess organizational culture and ... appropriately adapt work efforts to deliver required results **Skills That Will Help You Stand Out:** + Technology baseline knowledge as it relates to key architecture domains + Proven experience in large-scale, multi-year transformation programs in a global… more
- MetLife (Cary, NC)
- …tools (eg, Elastic, NexThink, Prometheus, Grafana) and ITSM platforms (eg, ServiceNow ). * Experience with cloud platforms (AWS, Azure, GCP) and infrastructure ... automation tools (eg, Ansible, Terraform). Strategic Alignment This role directly supports our GI strategy pillars of Resiliency and Modernization by: * Enabling predictive insights and AI-powered self-healing infrastructure. * Advancing our AIOps framework… more
- Deloitte (Charlotte, NC)
- …needed for a consumable service-ITSM and onboarding services with tools like ServiceNow . + Security and Governance/compliance needs. + 3+ years' experience leading, ... managing, and delivering global large-scale technology engagements with engineering teams in multiple locations (eg, leading architects, developers, testing/QA engineers, etc.). + Bachelor's Degree. + Ability to travel up to 50% on average, based on the work… more
- MetLife (Cary, NC)
- …DevOps. * Prior experience supporting additional GRC tools like Aravo, Archer, ServiceNow , etc. for large financial institutions or regulated industries. * Project ... management and Agile Delivery experience a plus. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at ###@metlife.com. This information will be held in confidence and used only to determine an… more
- Lenovo (Morrisville, NC)
- …and provide workable resolutions + Enrich team Knowledge Base in SharePoint, ServiceNow and applications + Support greater teamand work in global organization ... **Basic Qualifications** + Bachelor's degree inComputer Science, Engineering,Information Technology/Scienceor related field isrequired + 3+ years of Experience in IT Operations **Preferred Qualifications** + 5+ years of Experience in IT Operations for a global… more
- GovCIO (Raleigh, NC)
- …tuning, and capacity planning. + Manage incident response via the USPS ServiceNow application in accordance with the published USPS Change Management Service Level ... Agreements (SLAs) + Perform a technical leadership role in incident response, maintenance, documentation, and support of a large, complex, distributed server environment + Perform a technical leadership role in incident response, maintenance, documentation,… more
- Ryder System (Raleigh, NC)
- …and federal/state regulations. Oversee daily administration of reported concerns within ServiceNow and Navex case management systems. + Manage employee relations ... matters by providing supervisors and managers with policy interpretation regarding conflict resolutions, disciplinary actions, and termination procedures. + Partner with Operational Management/Business HR/ Labor Relations/Legal Teams to create solutions to… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …+ HDI or ITIL certification + Experience with IT Service Management systems like ServiceNow + Experience with Microsoft Dynamics CRM + 6 months working knowledge of ... Active Directory **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific… more
- Eaton Corporation (Arden, NC)
- …site at the site. Respond to and document IT support tickets in ServiceNow and provide suggestions for improving customer service, knowledge articles and internal ... processes. * Participate in annual Risk Assessment and Profit Planning activities, including Disaster Recovery Reviews with leadership. * Actively seek out, participate and lead projects to maintain and improve the computing environment with a focus on… more
- Cognizant (Raleigh, NC)
- …for helpdesk and internal teams . Document alert resolution steps . Analyze ServiceNow incidents, RCAs and past events to extract knowledge objects for documentation ... . Work closely with operations support team members to execute mock troubleshooting sessions . Enhance and organize existing documents, knowledge articles, playbooks etc. to agreed standards and format **Required Qualifications:** . Undergraduate degree or… more