- Navy Federal Credit Union (Vienna, VA)
- …document vulnerability remediation efforts within NFCU's IT Service Management tool ( ServiceNow ) and track any escalations + Resolve vulnerability tickets + ... Troubleshoot non-patch related vulnerabilities on workstations (persistent and non-persistent) + Patch workstations/ Perform patch remediation (update all workstations to the current compliant patch version) + Update Issue Tickets with action plans/… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …SCOM, or similar systems. + Familiarity with ticketing tools such as ServiceNow , Remedy, or similar ITIL tools. + Excellent problem-solving skills and the ... ability to remain calm under pressure in high-stress situations. + Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders. + Willingness to work in shifts, including nights, weekends, and holidays,… more
- ManTech (Herndon, VA)
- …Institute (HDI) certification + Familiarity with Agile methodologies + Experience with ServiceNow , JIRA, and MS Office suite (beyond Excel/PowerPoint) + Prior or ... current experience working with or supporting the Department of Homeland Security (DHS) **Clearance Requirements:** + Active Top Secret + Must be able to pass DHS suitability **Physical Requirements:** + The person in this position must be able to remain in a… more
- General Dynamics Information Technology (Arlington, VA)
- …+ Provide Tier 2 IT operations control support using ITSM ticketing system such ServiceNow in the form of systems and as a technical generalist that resolves ... incidents and requests independent of further escalation to dedicated technology SMEs. + Independently provides advanced level technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures. + Train… more
- Coinbase (Richmond, VA)
- …a high-volume, shared service environment with a ticketing system (eg, Jira or ServiceNow ). * Strong written and verbal communication skills, with the ability to ... coordinate effectively with global partners, provide regular updates, and drive timely resolutions. * Proven ability to critically think and problem-solve in ambiguous situations. *Nice to haves:* * Familiarity with tools such as Jira, Workday, Slack, and… more
- ManTech (Herndon, VA)
- …Institute (HDI) certification + Familiarity with Agile methodologies + Experience with ServiceNow , JIRA, and MS Office suite (beyond Excel/PowerPoint) + Prior or ... current experience working with or supporting the Department of Homeland Security (DHS) **Clearance Requirements:** + Active Secret with eligibility for Top Secret + Must be able to pass DHS suitability **Physical Requirements:** + The person in this position… more
- Leidos (Ashburn, VA)
- …of more than 40 systems inclusive of low-code/no-code, COTS (eg, Salesforce, ServiceNow ), ERP (eg SAP), and custom systems for asset management, case management, ... and other applications operating in cloud and on-premise environments. **Primary Responsibilities:** + Facilitate the creation and reuse of ideas, components, common services, and proven patterns across solutions delivered. + Lead the analysis of the IT… more
- Travelers Insurance Company (Richmond, VA)
- …for security management is preferred. + Experience with Jira, SailPoint, and ServiceNow preferred. + Strong problem-solving and analytical skills, with a high level ... of experience in testing and documentation processes. + Delivery - Intermediate delivery skills including the ability to deliver work at a steady, predictable pace to achieve commitments, decompose work assignments into small batch releases and contribute to… more
- Leidos (Fort Belvoir, VA)
- …copper/fiber cables + Experience with using ticketing/change management systems like ServiceNow + Experience in following strict change control and guiding others ... in following the change control process + Mentor and provide guidance to junior network administrators. **Basic Qualifications:** + BS degree and 12+ years of prior relevant experience or Masters degree with 10+ years of prior relevant experience. May possess… more
- IT Concepts (Salem, VA)
- …local and wide area network services. + Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and any ... discrepancies identified shall be reported with proposed corrective actions for approval before implementation. + The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety… more