- Public Consulting Group (Sacramento, CA)
- …configuration across endpoints and servers using Microsoft Endpoint Configuration Manager (MECM) and Intune, maintaining compliance and standardization throughout ... management to ITIL standards. + Build and maintain SOPs, runbooks, and knowledge base artifacts. + Automate routine tasks via PowerShell; implement guardrails and… more
- CBRE (Sacramento, CA)
- …progress updates with senior team leaders. Work is completed with limited manager review. **What You'll Do:** * Supports client-facing projects by participating in ... plans. * Builds productive internal and client-facing relationships. Develops strong knowledge of workplace strategy services. Ability to work in multi-disciplinary… more
- GovCIO (Sacramento, CA)
- …all calls, troubleshooting steps, and resolutions in ticketing systems (eg, ServiceNow ) and reporting tools (eg, PowerBI). + Regularly review PowerBI dashboards ... + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be… more
- Cayuse Holdings (Sacramento, CA)
- …and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage ... Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD...one year + Paid Time Off **Reports to: Program Manager ** **Working Conditions** + Professional hybrid office environment. +… more
- BAE Systems (Los Angeles, CA)
- …be expected to log and categorize incidents in ITSM platforms like ServiceNow , perform basic resolutions and workarounds for common issues, and document initial ... + Active DoD Secret Clearance (must be current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and… more