- Truist (Atlanta, GA)
- …and detailed documentation of troubleshooting procedures, contributing to the shared knowledge base. 8. Provide assistance in improving the incident, problem, and ... **Required Qualifications** The requirements listed below are representative of the knowledge , skill and/or ability required. Reasonable accommodations may be made… more
- AIG (Atlanta, GA)
- …administering Secrets and Key management solutions such as Hashicorp Vault, AWS Secrets Manager , Keyfactor, and Conjur + Knowledge of common IT infrastructure ... end-users, Admins and DevOps, on CyberArk functionality and capabilities. + Leverage knowledge of Privileged Access to maintain a clean and compliant environment. +… more
- Public Consulting Group (Atlanta, GA)
- …configuration across endpoints and servers using Microsoft Endpoint Configuration Manager (MECM) and Intune, maintaining compliance and standardization throughout ... management to ITIL standards. + Build and maintain SOPs, runbooks, and knowledge base artifacts. + Automate routine tasks via PowerShell; implement guardrails and… more
- BAE Systems (Atlanta, GA)
- …detailed resolutions, trends, and recommendations in ITSM platforms like ServiceNow , and collaborate with cross-functional teams to address hardware/software ... + Active DoD Secret Clearance (must be current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and… more
- Truist (Atlanta, GA)
- …issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base. 6. Participate in incident, problem, and change management ... **Required Qualifications** The requirements listed below are representative of the knowledge , skill and/or ability required. Reasonable accommodations may be made… more
- Elevance Health (Atlanta, GA)
- …analyze HEDIS results is preferred. + Experience with relational databases and knowledge of query tools and statistical software is strongly preferred including SQL. ... BI skills experience a plus. + Experience with Jira, ServiceNow , or other ticketing systems preferred. + Alteryx and...Strategy. Unless specified as primarily virtual by the hiring manager , associates are required to work at an Elevance… more
- CBRE (Atlanta, GA)
- …progress updates with senior team leaders. Work is completed with limited manager review. **What You'll Do:** * Supports client-facing projects by participating in ... plans. * Builds productive internal and client-facing relationships. Develops strong knowledge of workplace strategy services. Ability to work in multi-disciplinary… more
- GovCIO (Atlanta, GA)
- …all calls, troubleshooting steps, and resolutions in ticketing systems (eg, ServiceNow ) and reporting tools (eg, PowerBI). + Regularly review PowerBI dashboards ... + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be… more
- HD Supply (Atlanta, GA)
- …attention to detail supporting employees and resolving questions** **Experience with ServiceNow and/or Workday a plus** **Effective written and verbal communication ... + Serves as a primary point of contact for HR inquiries and manager self-service transactions. + Processes and resolves associate questions submitted through the… more
- Cayuse Holdings (Atlanta, GA)
- …and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage ... Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD...one year + Paid Time Off **Reports to: Program Manager ** **Working Conditions** + Professional hybrid office environment. +… more