- GovCIO (Richmond, VA)
- …all calls, troubleshooting steps, and resolutions in ticketing systems (eg, ServiceNow ) and reporting tools (eg, PowerBI). + Regularly review PowerBI dashboards ... + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be… more
- Trace Systems Inc (Portsmouth, VA)
- …tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues. + Operating and managing ticketing systems ... (eg, ServiceNow , BMC Remedy, Jira) for incident tracking, resolution, and...administration, and access control configuration. + Applying basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP,… more
- DRT Strategies, Inc. (Arlington, VA)
- …tailored solutions that meet their specific needs. + Assist the Capture Manager with solution development and other support activities prior to solicitation release. ... this role, candidates must possess a combination of deep technical knowledge , government contracting expertise, and strong communication skills. Technical & Domain… more
- Cayuse Holdings (Richmond, VA)
- …and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage ... Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD...one year + Paid Time Off **Reports to: Program Manager ** **Working Conditions** + Professional hybrid office environment. +… more
- BAE Systems (Norfolk, VA)
- …be expected to log and categorize incidents in ITSM platforms like ServiceNow , perform basic resolutions and workarounds for common issues, and document initial ... + Active DoD Secret Clearance (must be current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and… more
- ManTech (Chantilly, VA)
- …range of technologies, including: VMware vCenter, Horizon View, Site Recovery Manager , SolarWinds, Cisco Catalyst Center (DNAC), GEMOne, HP SANs, Certificate ... CISCO networking devices and TACLANE encryption devices + Working knowledge of VMWare, and CISCO systems + Willingness to...a Service Desk ticketing system, such as Remedy or ServiceNow + ITIL Foundations certification + Scripting experience or… more