- IT Concepts (Decatur, GA)
- …user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience ... and user satisfaction. + Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair… more
- Kemper (Alpharetta, GA)
- …to add to our growing team. **Responsibilities** **Implementation and Configuration:** Lead the implementation and configuration of the SailPoint solution for the ... design solutions that address their identity and access management needs. Provide technical expertise and recommendations on the best approaches to meet the client's… more
- GovCIO (Atlanta, GA)
- …tuning, and capacity planning. + Manage incident response via the USPS ServiceNow application in accordance with the published USPS Change Management Service Level ... Agreements (SLAs) + Perform a technical leadership role in incident response, maintenance, documentation, and...staff and vendors to manage projects, drive outcomes and lead teams + Analyzes and resolves complex hardware and… more
- UNUM (Dunwoody, GA)
- …and interprets workflows for proper routing/escalation of IT requests. * Delivers technical support and end-user training. * Maintains current knowledge of relevant ... in projects as needed. * Demonstrated experience with ITSM tools (eg, ServiceNow ). * Demonstrated experience with operating systems (Windows, Mac, etc.). * Able… more
- Ensono (Atlanta, GA)
- …to the Business Unit and Company. **Position reports to Sr Manager, Global Technical Services** **Key Areas of Focus for this Role** Provide thought leadership ... within assigned tower and Business Unit Provides Technical support for SW solutions. Provide direction to Team...attention to detail + Ability to effectively coordinate and lead internal resources to accomplish key milestones + Excellent… more
- Warner Bros. Discovery (Atlanta, GA)
- …for new/refresh and other hardware needs for WBD customers in Americas . + Lead in the development of hardware standards to reduce costs and enhance support. + ... - work closely with our internal app teams like ServiceNow , Zoom, O365 to ensure our teams are best...set strategy for Global Service Desk and Workforce Support technical resources to support PC, MacOS, mobile devices and… more
- RELX INC (Alpharetta, GA)
- …improving systems and services, we invite you to apply. Responsibilities + Lead the response and resolution of high-priority incidents, working cross-functionally to ... planning to ensure optimal performance. + Troubleshoot and resolve complex technical issues related to systems, applications, and network infrastructure. + Provide… more
- Carter's/OshKosh (Braselton, GA)
- …to stakeholders. Maintain performance logs and ticket tracking systems such as ServiceNow . Demonstrate working knowledge of industrial automation, or the ability and ... used in warehouse environments. **Vendor and System Coordination (15%)** Escalate technical issues to external vendors and coordinate resolution efforts. Apply… more
- Iron Mountain (Atlanta, GA)
- …tracks, prioritizes, and resolves all client issues and requests; leveraging ServiceNow where appropriate + Analyzes and uses independent judgment to present ... IMDC as a strategic partner to the customer and lead the delivery of data center solutions and services...with peers and managers to achieve common goals + Technical aptitude around data center power, cooling, networking, and… more