- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. **Duties and Responsibilities:** + Attains a ... basic issues using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Assists with monitoring and tracking… more
- Amazon (Arlington, VA)
- …and other organizations operating in places without reliable connectivity. The Global Service Compliance - External Affairs team manages service compliance ... product expansion across global entities. * Responsible for producing all service compliance obligation deliverables required to meet compliance obligations for… more
- Deloitte (Arlington, VA)
- …issue/problem resolution, and work directly with the Manager on infrastructure service lane issues. + Collaborate and maintain continuous communications with other ... service leads (Network, Service Desk, Deskside Support,...metrics collection and dissemination. + Interact with personnel and senior executives on technical considerations. The Team Deloitte's Government… more
- Southern States Cooperative, Inc (Christiansburg, VA)
- Job Description Performs a variety of customer service and business office functions for a Southern States agronomy, farm supply, member co-op, and/or petroleum ... multi-level role ranges from entry-level customer support and bookkeeping to senior -level customer relations, office administration, and coordination of high volume… more
- Canon USA & Affiliates (Manassas, VA)
- …preventive maintenance, troubleshooting, and repairs. The Semiconductor Field Service Technician III (Technician, Engineering III) performs technical support ... practices, and procedures in the semiconductor industry and successfully perform field service duties in customer's clean room. Position provides on-site and on-call… more
- Cisco (VA)
- …dynamic Partner Technical Engineering team, with a focus on working with Managed Service Providers. As an advocate for our Partners, you are responsible for working ... Partner Technical Managers actively drive partner-led technical activities including service creation discovery, solution architecture, and lead the technology… more
- NTT America, Inc. (Ashburn, VA)
- …and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors ... and thrive. **Your day at NTT DATA** Provide customer service , troubleshooting, as well as incident escalation for all...365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …basic issues using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Assists with monitoring and tracking ... incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided knowledge articles… more
- CDM Smith (Richmond, VA)
- …in any of our CDM Smith offices CDM Smith is seeking an Industrial Client Service Leader to help further accelerate the growth of our Industrial business unit by ... needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: * Leading business development, client engagement, client … more
- Sharecare (Richmond, VA)
- …detail oriented + Strong understanding of business goals and standards for customer service + Ability to communicate effectively with senior management and other ... and using needs assessments + Attend to escalated customer service issues and ensure effective and long-term problem resolution...make selections to fill open roles within assigned Customer Service teams + Energize and motivate teams by utilizing… more