- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …responsibilities will include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position requires a ... To do well in this role, familiarity with IT Service Management (ITSM) principles and a strong foundation in...resolve using provided knowledge articles when appropriate otherwise contacts senior team member to assist. + Monitors and tracks… more
- Leidos (Alexandria, VA)
- **Description** Leidos is seeking a Senior SCCM/MECM System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will ... utilizing Microsoft tools and software in addition to IT Service Management software such as Service Now or Remedy. This individual should be detail oriented… more
- Pentagon Force Protection Agency (VA)
- …responsible for providing tactical support to the Secretary of Defense and senior DoD officials around the NCR. Participates in neutralizing ground assault, unmanned ... equivalent to the AD-06 grade level in the Federal service (experience may have been gained in the private...equivalent to the AD-05 grade level in the Federal service (experience may have been gained in the private… more
- CACI International (Sterling, VA)
- …optimize procedures for efficiently handling network requests, ensuring high-quality service delivery and customer satisfaction. **Responsibilities:** + Assists the ... as needed + Lead projects to design, implement, and enhance network fulfillment service requests. + Assist in the development and maintenance of standard operating… more
- Parsons Corporation (Centreville, VA)
- …the Joint Cyber Warfighting Architecture (JCWA) components and broadly USCYBERCOM, Service Cyber Components, cyber-relevant service Program Executive Offices, ... External + USCYBERCOM + Cyber National Mission Force + Service Cyber Components + Program Executive Offices + DARPA...a trusted advisor to the SVP BD, D&I, HCM senior leadership team. + Serve as a highly visible… more
- IQVIA (Richmond, VA)
- …Overview** + Manage end-to-end delivery of data management services for single/multi- service projects with minimal guidance, ensuring quality deliverables on time ... with customer and IQVIA management to manage and meet contractual obligations. Service Management: + Meet with Data Operations Coordinator (DOC) and/or Data… more
- City Wide Facility Solutions (Virginia Beach, VA)
- …satisfaction. Your responsibilities will include oversight of all aspects of service delivery, Upselling of services, fostering strong relationships with clients, ... and leading a team of Night Managers and service providers. Key Responsibilities: + Manage client relationships to...agreements. + Track performance metrics and report progress to senior management. Join us at City Wide and be… more
- NTT America, Inc. (Richmond, VA)
- …Engineer(L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their IT infrastructure and ... knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA) and focuses on forth-line support for escalated… more
- Public Consulting Group (Richmond, VA)
- …business analytics in support of PCG's northeast education consulting and technology service portfolio. The successful candidate will be responsible for managing the ... performance of programs, teams, services, and staff/contractors + Drive client service delivery optimization with an emphasis on balancing quality and efficiency.… more
- Customs and Border Protection (Lorton, VA)
- …apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary US residency for at least three of the last five years ... - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use… more