- Cognizant (Bridgewater, NJ)
- …CX. - Functional and hands-on experience on development on Voice and Non-Voice ( SMS , Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX ... Architect. - Thorough understanding of Genesys Framework, Integration with internal and external components. - Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment… more
- Sanofi Group (Morristown, NJ)
- …Simplification initiatives working with functional heads and the Center of Excellence Technology, SMS , and Digital team. + Work with EMPT & CMO Business Operations ... Team to standardize contracts. Contribute to the introduction of new digital tools, (eg, Power BI and Plai). + Work with EST and Procurement on implementation of cost saving initiatives. + Support problem resolution between Ops personnel & both internal and… more
- Humana (Trenton, NJ)
- …inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will ... respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. **Work-At-Home Requirements:** + WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home… more
- Navient (Trenton, NJ)
- …will:** + Take a proactive approach via multiple channels (phone, emails, SMS , etc) in initiating contact with potential clients, employing engaging communication ... and tailored strategies to effectively address their needs and guide them through the decision-making process towards conversion. + Work closely with clients to navigate any obstacles in the process, demonstrating problem-solving skills and a commitment to… more
- Percepta (Mahwah, NJ)
- …+ Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS , and chats + Navigate systems efficiently to provide accurate, timely, and ... courteous manner + Document and all customer interactions in the appropriate systems + Assist customers with product-related inquiries using all available resources + Take ownership of resolving customer issues within authority, ensuring customer satisfaction… more
- Percepta (Mahwah, NJ)
- …level of customer support through omnichannel solutions (voice calls, emails, chat, and SMS ) + Answer questions for Volvo Car owners and prospects about product ... purchases or familiarization + Handle customers who contact Volvo to facilitate the resolution of their issues + Make all reasonable efforts to ensure customer satisfaction + Escalate unresolvable or beyond the scope of authority issues to senior team members… more
- IQVIA (Trenton, NJ)
- …channels, including in-person visits, phone calls, video conferencing, email, and SMS -always in strict alignment with program guidelines. Please note: this is ... an educational role only. Nurse Educators do not provide clinical care or medical advice. **Role Overview: Nurse Educator** As a Nurse Educator, you will play a key role in supporting patients by connecting them with program-approved resources and delivering… more
- HNTB (Cherry Hill, NJ)
- …+ Experience in StormCAD and PondPack + Experience in HEC-RAS + Experience in SMS /SRH-2D + Knowledgeable in ArcGIS + Experience with NJDOT, NJ Transit, NJ Turnpike ... Authority, NYSDOT, NY Thruway Authority, MTA, CTDOT or Amtrak drainage design **Additional Information** Click here for benefits information: HNTB Total Rewards Click here to learn more about Equal Opportunity Employer/Disability/Veteran Visa sponsorship is… more
- Humana (Trenton, NJ)
- …inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will ... respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.… more
- Otsuka America Pharmaceutical Inc. (Princeton, NJ)
- …personalization efforts. + Analyze the performance of omnichannel campaigns (email, SMS , in-app, HCP portals, etc.) to identify high-impact touchpoints and optimize ... engagement strategies. Use A/B testing and uplift modeling to evaluate the effectiveness of different communication strategies and content types. **Stakeholder Collaboration** + Effectively communicating analytical approach to address strategic objectives to… more