- BlackBox (Plano, TX)
- …- Remote access support tools + Bomgar - Good to Have + Ticketing System + Service Now + Software Push + Manage Engine + Asset Management + Data recovery ... making sound judgments that are required to deliver optimal service to our end users. Must possess a strong...Configure, test, and deploy laptop and workstation hardware and software to users both locally and remotely + Oversee… more
- Emerson (Austin, TX)
- …needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs ... advocate for our customers by recommending Platform and System improvements to R&D, providing customer insight to sales, and making sure NI is ready to support new… more
- Amazon (Austin, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... to servers in a continuous effort to deliver and improve a world-class customer experience. This is a fast-paced, intellectually challenging position. You will work… more
- Amazon (Austin, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... want to help. You'll join a diverse team of software , hardware, and network engineers, supply chain specialists, security...our our customers can experience the highest quality of service possible! You will be responsible for owning the… more
- Comcast (Plano, TX)
- …of the fastest growing providers of Ethernet services. **Job Summary** High level customer -facing engineering support focused on Day 2 Service Assurance Support ... by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small… more
- Oracle (Austin, TX)
- …Objectives and Key Results (OKRs), KPIs, Operational Level Agreements (OLAs), and Service Level Agreements (SLAs). Disclaimer: **Certain US customer or ... for managing monitoring, security, and lifecycle management of hardware and software . The team's work underpins network operations, engineering, architecture, and… more
- CAE USA INC (Arlington, TX)
- …artifacts for the ATO's body of evidence. The ISSE participates with software and hardware approvals assisting with research, providing analysis, assessing risk and ... the ISSM to produce Cybersecurity Impact Evaluations (CIE) to be reviewed/approved by the customer (for system changes). The ISSE has a thorough grasp of the Cyber… more
- Palo Alto Networks (Plano, TX)
- …Minimum of 5 years of network security experience along with strong communication and customer service skills + In depth, hands on network troubleshooting skills ... environment where we all win with precision. **Job Summary** As a designated customer advocate under Focused Services, you will work firsthand with our valued… more
- USAA (San Antonio, TX)
- …to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the ... where our core values - honesty, integrity, loyalty and service - define how we treat each other and...host network, support incident management, resolve vulnerabilities, and resolve customer requests related to network connectivity or security on… more
- Oracle (Austin, TX)
- …and driving change/ improvement through data driven decisions. You will work alongside software development teams to ensure service and feature parity for ... **Job Description** The Oracle Analytics Service Excellence (OASE) team within Oracle Analytics Cloud...for Cloud engineers who can help support our government customer services. This role is responsible to partner with… more
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