- Parexel (Albany, NY)
- …and ability to make effective, appropriate decisions when necessary. + Effective escalation management understanding when to bring in support and/or escalate ... **US Homebased** A Contracts Manager with Parexel is a client facing role...clients. + Ability to negotiate client discussions with minimal support . + Ability to work independently and without close… more
- Oracle (Albany, NY)
- …cloud-based services. As part of the Product Marketing team, the Product Marketing Manager (PMM) plays a critical role in defining the marketing and positioning ... unique value propositions, and messaging for our cloud products. + Go-to-Market Support : Collaborate with product management, sales, and marketing teams to develop… more
- Citigroup (New York, NY)
- …to un-limit your business growth to scalable, securities management solutions that support your boldest ambitions, Citi Services is charting a clear path from ... This role will report to the Services Business Processes and Operational Resiliency Manager , within the Services COO Office. Key Responsibilities + Deploy the CEAM… more
- Oracle (Albany, NY)
- **Job Description** The Technical Account Manager Specialist acts as a trusted advisor and primary point of contact for Oracle's most complex customer accounts, ... development, and execution of technical delivery plans, collaborating with product, support , and implementation teams to ensure project success across the SDLC… more
- Broadview FCU (Albany, NY)
- …our community then you have come to the right place! Summary of Role: The Manager of MSC Digital and VTM leads a 24/7 digital service team responsible for delivering ... high-touch, high-tech member support through chat, virtual teller machines (VTMs), and web-based...+ Oversee and enhance digital platforms-including chat systems, VTM software , and AI-powered tools-by collaborating with cross-functional teams and… more
- Ultralife Corporation (Newark, NY)
- …product development & engineering tasks, including requirements definition, hardware/ software /firmware development, testing, validation, and production transition. + ... and maintain strong relationships with current and potential customers, by being escalation point of contact for engineers. + Team Management & Development: Hire,… more
- Oracle (Albany, NY)
- …attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world. Values are OCI's foundation and how we deliver ... hindered by ambiguity or conflicting priorities. + Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business… more
- Amazon (New York, NY)
- …to achieve your objectives * Assess risks, anticipate challenges and provide escalation management when necessary * Meet or exceed targets for customer and/or ... or equivalent - Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent Preferred… more
- GMHC (New York, NY)
- …report recurring issues to supervisors with relevant data points and trends. Device and Software Support + Configure, deploy, and support desktops, laptops, ... via ticketing system, phone, email, or in person. + Provide first-level technical support for hardware, software , peripheral, and connectivity issues. + Maintain… more
- Cayuse Holdings (Albany, NY)
- …database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service ... **Overview** **The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT...and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident… more