- Amazon (Austin, TX)
- …from conception through launch. * Anticipate and address bottlenecks, provide escalation management, and make strategic trade-offs rooted in business and customer ... ensure transparency and alignment on project goals, roadmaps, and deliverables. * Support delivery of vision and long-term planning, business requirements, and PRFAQ… more
- Robert Half Technology (Arlington, TX)
- …solve moderately complex technical support issues (dispatched through the Customer Support Center) related to both hardware and software problems. + Provide ... system availability. + Escalate unclear solutions to lead or manager while adhering to escalation protocols. Hardware...+ Hands-on experience with end-user device troubleshooting and break/fix support for hardware and software issues. +… more
- Amazon (Austin, TX)
- Description Are you passionate about driving change? AWS Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Sr. Technical Program ... Manager (TPM) who will create a program to define...our internal communications strategy related to our critical incident, escalation and communications processes. As a TPM in ES2,… more
- Amazon (Austin, TX)
- Description Are you passionate about driving change? AWS Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Sr. Technical Program ... Manager (TPM) who will create a program to manage risk related to our critical incident communication and escalation processes. As a TPM in ES2, you will lead a… more
- DXC Technology (Plano, TX)
- …DXC customers. + Communicate in English both written and verbal + Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification ... DXC, DXC's customers, or the data center. + Provide escalation and ongoing communication to DXC Leadership and Site...procedures. + Provide Ad Hoc reporting as needed + Support current and future projects related to new tools,… more
- Bio-Techne (TX)
- …objectives in designated geographies. **ACTIVITIES** + This position reports to the: Technical Support Manager . + Understand in depth the different hardware, ... solutions, and SOPS to drive efficiencies. + Manage the escalation process with support of field teams...root cause analysis experience + Experience in IT helpdesk support for software and hardware . **ADDITIONAL… more
- NuScale Power (Houston, TX)
- …users, via voice mail, e-mail or in-person. + This position serves as an escalation point for more complicated support requests. + Assists with coverage of ... : Reporting to the Helpdesk Supervisor, the IT Systems Support - level 3 position works collaboratively with all...ensure the smooth operation of IT related equipment and software . This position is expected to follow through on… more
- BlackBox (Plano, TX)
- …5PM Immediate Joiners Only Summary Provide direct leadership of the Global Desktop Support teams to assure end user ticket management, timely ticket resolution and ... laptop/desktop pre-deployment and delivery oversight and support including asset and security management and reporting Primary...Job Description: + Configure, test, and deploy hardware and software to users both locally and remotely + Troubleshoot… more
- Pearson (Austin, TX)
- …+ Provide mentoring to Service Desk teams supporting our customers + Primary escalation point of contact for support desks, accepting requests through ticketing ... for our customers nationwide. Candidates should have practical experience in the support and administration of various IT services. We are looking for someone… more
- Fujifilm (Austin, TX)
- **Position Overview** The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The ... of the position is to be versed in primary support across our Synapse products, and the ability to...with timely responses. + Works on 3rd party hardware, software , and network related issues that are sold or… more