- Otsuka America Pharmaceutical Inc. (Austin, TX)
- …Combining the power of human interaction with technology, we tailor solutions to support individual health needs and improve how people engage. Data is the ... + Continuously engages and works proactively across the programs + Support and facilitates all Agile Cadences including standup, backlog refinement, sprint… more
- Superior Energy Services (Houston, TX)
- …primary responsibility is to supervise, prioritize and coordinate desktop hardware and software support activities for Specialized Rentals Services BU within ... for a Global user community + Ensure prompt support and escalation for a wide range...and MS Office suite + Experience with ticket tracking software (MS Service Manager , Remedy, Etc.) and/or… more
- Aveanna Healthcare (Dallas, TX)
- …will involve the use of diagnostic and remote access tools, the ticketing system and escalation to second and third tier support groups. Support Tech must ... diagnostic and remote access tools, the ticketing system and escalation to second and third tier support ...critical issues. + Other duties as assigned by the Manager or Director of Learning Systems. Requirements + Experience… more
- Sysco (Houston, TX)
- …business at an operating company facility. This position will also be the local escalation contact for any related IT support issues. Escalations will flow up ... workstations, PDA devices, mobile computing technology, the operating system and software associated with these devices. Additional support responsibilities will… more
- Amazon (Dallas, TX)
- Description Are you passionate about driving change? AWS Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Sr. Technical Program ... Manager (TPM) who will create a program to manage risk related to our critical incident communication and escalation processes. As a TPM in ES2, you will lead a… more
- Fannie Mae (Plano, TX)
- …in preparation for and response to incidents. *THE IMPACT YOU WILL MAKE* The Support and Tools - Operations Engineer - Advisor role will offer you the flexibility ... follow-up calls for high profile incidents. * Ensure appropriate functional and management escalation takes place as per the standards and procedures. * Follow up on… more
- Pearson (Austin, TX)
- …support , password reset assistance, and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support agents, workforce ... **Position Title: Customer Service Technical Support Administrator** **Location: Remote** **Company Summary** **:** At Pearson, we're committed to a world that's… more
- Fannie Mae (Plano, TX)
- …to incidents. *THE IMPACT YOU WILL MAKE* The Operations Engineering Advisor - Production Support Services role will offer you the flexibility to make each day your ... follow-up calls for high profile incidents. * Ensure appropriate functional and management escalation takes place as per the standards and procedures. * Follow up on… more
- Fujifilm (Austin, TX)
- **Position Overview** The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...with timely responses. + Works on 3rd party hardware, software , and network related issues that are sold or… more
- Honeywell (Houston, TX)
- …to the success of our operations. You will report directly to our Operations Site Manager and you'll work out of our Houston, TX location on an On-site work ... hardware inspections on equipment manufactured or modified. Run hardware or software - based checks to verify functionality. Diagnose and replace failed system… more
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