- IBM (Armonk, NY)
- …expertise** * Experience: +5 years of experience in Technical Account Management (TAM), Customer Success Management (CSM), Program Management, or a related ... you'll be part of a team that transforms our customer 's challenges into industry-leading solutions . We are...Services, Technical Success , and Sales to drive customer success and reduce churn. * Resilience… more
- Datavant (Albany, NY)
- …to realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in a fast-paced environment. Customer ... for our customers. This role includes responsibilities for Customer Success outcomes (eg, value realization, ...customer stakeholders + Seasoned strategic program and project manager focused on connect the dots thinking that puts… more
- Sprinklr (NY)
- …more about our culture here: The Sprinklr Way. **Job Description** As a **Technical Success Manager (TSM) - Core** you will be a trusted advisor responsible ... product expertise to help customers unlock the full value of Sprinklr's Core solutions . This is a customer -facing, technically proficient role that empowers… more
- MongoDB (New York, NY)
- …oversight, this role will also be responsible for the direct leadership of the other Customer Success team members (CSMs) aligned to the account. This role will ... Master's degree preferred with 1-2 years of management experience, preferably in a customer success or account management capacity + 12+ years relevant… more
- ADP (New York, NY)
- …(SFDC or NXT) + Experience as a Salesforce Administrator + Experience as a Customer Success Manager + Ability to work asynchronously + Exceptionally ... clients. As a Lead Client Success Operations Manager , you are responsible for delivering impactful solutions...leverage your process and data-oriented mindset and passion for customer success to build out new processes… more
- Uniti (New York, NY)
- …the Southeast and Midwest US www.GoKinetic.com ** ** **About the Role:** The Uniti Solutions Customer Success Manager is responsible for establishing ... adoption of our products & solutions . The Customer Success Manager ensures customers...and Uniti Solutions accounts and develop compelling solution use cases + Execute customer check… more
- LiveRamp (New York, NY)
- …forefront of rapidly evolving compliance and privacy requirements.** Are you a seasoned Customer Success leader seeking a high-impact role? Do you thrive scaling ... customers + Manage a team of ICs focused on customer -centric and solution -centric growth of key accounts... journey + Develop and scale a rapidly growing Customer Success team while delivering stellar outcomes… more
- Amazon (New York, NY)
- …development and the end-users/customers of those products. * Create and maintain Voice of Customer (VOC) and Customer Success mechanisms that bridge the gap ... Hiring top talent is not only critical to Amazon's success -it can literally change the world. It took a...you'll have the autonomy and flexibility to bring innovative solutions to life. One day, we can bring our… more
- Kohler Co. (New York, NY)
- …with the brand. This is an individual contributor position reporting to the Customer Success Manager . **Specific Responsibilities** + Provide best-in-class ... ** Customer Service Representative - Kohler Ventures** _Work Mode:...as the voice of Kohler Ventures, thinking proactively of solutions and finding opportunities to go above and beyond… more
- Cengage Group (New York, NY)
- …where needed to stay on track. Regularly analyzes and reports on customer success metrics, providing insights and recommendations for continuous improvement, ... to reduce costs to serve, proactively address gaps, implement solutions , and ensure customer needs are met....towards sales goals. Builds mitigation plans where needed. + ** Customer success initiatives** : Leads and drives… more
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