- IBM (Charlotte, NC)
- …of new features, configurations, and interfaces, driving defect resolution. * Support QA /UAT, training, and go-live readiness with a focus on change adoption and ... of three (3) Endur or other ETRM implementations and/or upgrades as a Business Analyst or Test resource in related functional areas * In-depth knowledge of Endur… more
- MetLife (Cary, NC)
- …contained within IVR * Act as a lead in creation, preparation and conduct quality assurance reviews with the business partners. Attend initiative meetings with ... Business Analyst & Project status meeting * Work with Product...and telephony: Dialogue Design tools, Chat bot, Text to Speech , Speech Recognition , Toll Free… more