- Amazon (San Francisco, CA)
- …first line of support when it comes to identifying issues that can impact the customer experience , and this role will ensure we are meeting our commitments to ... serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior...it comes to identifying issues that can impact the customer experience , and this role will ensure… more
- Amazon (San Francisco, CA)
- …Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership - Experience collaborating with cross-functional teams - ... connected home. The Core NPI TPM team at eero is looking for an experienced Senior Software Technical Program Manager. As a Sr .TPM, you will be collaborating… more
- Palo Alto Networks (Santa Clara, CA)
- …win with precision. **Your Career** As a Senior Product Manager for IT Customer Experience , you will be instrumental in defining and driving the product ... Portal. + Collaborate with cross-functional teams (Engineering, Support, Sales, CX ) to gather requirements, define user stories, and ensure...journey. + Act as a subject matter expert for customer experience within IT, advocating for … more
- Oracle (Sacramento, CA)
- … successfully leading, solutioning and/or managing Oracle SaaS Cloud Implementations for ERP, CX , HCM, EPM and/or SCM. + Proven experience managing and ... a team of matrixed resources and cross-functional processes. + Comfort and experience in communicating with senior level executives, key stakeholders, and… more
- NBC Universal (Universal City, CA)
- …activities + Perform other duties as assigned. QUALIFICATIONS: + Establishing a customer centric experience , and building brand loyalty through website and ... expected to be completed during 2025. The Manager Digital CX & E-Commerce is responsible for destination programs that...instincts, demonstrates daily rigor and seeks contradictory feedback. + Experience presenting to and working with senior … more
- Amazon (San Francisco, CA)
- …product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their ... Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work...and closing large-scale technology projects for global customers - Experience migrating or transforming legacy customer solutions… more
- Coinbase (Sacramento, CA)
- …organization, operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager, Coinbase One, to evolve ... *What You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- City National Bank (Los Angeles, CA)
- …*Required Qualifications** * Bachelor's Degree or equivalent * Minimum 6 years of experience in a CX , market/ customer research, or data analysis-related ... *CLIENT EXPERIENCE & INSIGHTS SENIOR ANALYST - AVP...Los Angeles, CA. * WHAT IS THE OPPORTUNITY? The Senior CX & Insights Analyst works with product… more
- Coinbase (Sacramento, CA)
- …*Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, ... Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture,... and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and… more
- Intuit (Mountain View, CA)
- …measures trends in customer sentiment and uncovers opportunities to optimize customer experience and business outcomes. We're looking for an experienced ... years of experience leading quantitative research or analytics, including experience measuring customer sentiment/feedback and analyzing big data (eg web/app… more