- TEKsystems (Atlanta, GA)
- …in partnership with research vendors and internal stakeholders. * Partner closely with the Customer Experience ( CX ) team to deepen audience understanding by ... and impact. * Support the Brand Strategy Director and Sr Manager on broader Brand and Creative Strategy transformation...a high bar for rigor and clarity. YOU BRING ( EXPERIENCE & QUALIFICATIONS) * 5+ years of experience… more
- Boehringer Ingelheim (Duluth, GA)
- …direction for US Commercial Business ecosystem landscape including initiatives with various Customer Experience ( CX ) pillars, the Strategic Business Units, ... that will lead to improved operating efficiencies and enhanced user experience . + Utilize internal resources including budget for assigned team, consultants,… more
- NTT America, Inc. (Atlanta, GA)
- …with attention to detail and the ability to multi-task. * 8+ years of experience engaging with senior executives, partners, and customers with excellent writing ... forward-thinking organization, apply now. We are currently seeking a UX/ CX Sales Lead - BFSI (US Remote) to join...leverages their deep industry knowledge and expertise to understand customer needs and apply consultative selling techniques to lead… more
- Coinbase (Atlanta, GA)
- …The Senior Manager, HR Business Partner will support Coinbase's global Customer Experience organization, playing a vital role in ensuring the functions ... lead, and develop a team of direct reports *Nice to haves:* * Experience supporting Customer experience agents, or other front-line workers * Experience … more
- Deloitte (Atlanta, GA)
- …technology who wants to work in a collaborative environment? As an experienced Customer Communications Technology Sr . Genesys Engineer you will have the ability ... to Houston, TX. Relocation assistance is available. Preferred + Genesys Cloud CX /Contact Center domain experience + Strong communication, influence, and… more
- The Hertz Corporation (Atlanta, GA)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... continue to transform our service recovery model. As the ** Senior Director of Customer Care & Service...You'll Work With:** You'll report to the VP of Customer Experience and work closely with leaders… more
- Amazon (Atlanta, GA)
- …leading leaders with proven results - Leadership experience in a customer -facing role in the CX /VDI technology industry Preferred Qualifications - ... operate in a multifaceted way, you should also have experience in market development of cloud infrastructure and/or enterprise...outbound functions - Track record of building rapport with senior customer executives (eg CEO, CIO, CTO),… more
- Carter's/OshKosh (Atlanta, GA)
- …based in our Buckhead office in our on-site (4 days) work environment. 30%: Customer Experience & Journey Insights + Lead end-to-end research across the apparel ... Training to improve associate tools, service delivery, and frontline CX impact. 10%: Vendor, Tools, and Team Leadership +...UserTesting, etc.). + Lead and develop a team of customer experience researchers, instilling a strong culture… more
- Coinbase (Atlanta, GA)
- …validate assumptions, and support data-driven decision-making. * * Experience in CX and Compliance analytics: *You've partnered with customer support and ... data solutions that improve operations, ensure regulatory accuracy, and enhance the customer experience . ID: P66578 *Pay Transparency Notice:* Depending on your… more
- Mass Markets (GA)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital ... role. The ideal candidate thrives in ahunter environment, is confident engaging senior business leaders, and excels at building relationships that open doors to… more