- Coinbase (Albany, NY)
- …ownership environment.* *What you'll be doing (ie. job duties): * Wear multiple hats of Customer Experience , CX Agent Experience and Technology leader to ... chain.* *The APT organization is responsible for building the customer experience platforms that streamlines the ...and applications that improve the efficiency and effectiveness of CX agents *Role - We would like to add… more
- Coinbase (Albany, NY)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization plays an imperative role ... team is dedicated to eliminating compliance challenges, empowering our customer experience via self-service and automation, and... customer support interactions to build an effortless experience . As a Senior Analytics Engineer on… more
- Zoom (New York, NY)
- …dynamic and experienced Manger to form a team of Account Executives purely focused on the Customer Experience ( CX ) space. This role is pivotal in driving the ... team passionately engages with clients worldwide. Through strategic partnerships and a customer -centric approach, they play a pivotal role in expanding Zoom's global… more
- Verint Systems, Inc. (Albany, NY)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... Learn more at www.verint.com. **Overview of Job Function:** The Sr . Client Analyst is responsible for survey design, data...a team member and team leader + Voice of Customer / CX experience with multiple types… more
- Verint Systems, Inc. (Albany, NY)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... more at www.verint.com . **Overview of Job Function:** The Sr . Solution Architect- AI plays a critical role in...will include aligning Verint Da Vinci AI and Verint CX Automation technologies with customers' business objectives. This role… more
- Verint Systems, Inc. (Albany, NY)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... customers, partners, press, and analysts. Familiarity with Verint or similar CX Automation, CCaaS or Workforce Engagement products required. **Principal Duties and… more
- Amazon (New York, NY)
- …Program Manager ( Sr . PM) with a strong background managing complex, multi-organizational Customer Experience ( CX ) initiatives for Retail. This role will ... improving the Premium and/or Luxury CX . A Sr . PM works backwards from Customer requirements...scientific precision, and breathtaking product visuals to create exceptional customer experiences. Premium Shopping Experience and Luxury… more
- Verint Systems, Inc. (Albany, NY)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... while also serving as a subject matter expert for customer implementation and cloud platform support. This Sr...Science, Engineering or other related field or equivalent work experience + 5 years of experience in… more
- Verint Systems, Inc. (Albany, NY)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... Learn more at www.verint.com . **Overview of Job Function:** Verint's Sr . Cloud Automation Engineer designs, develops and implements automated solutions for… more
- Bristol Myers Squibb (Plattsburgh, NY)
- …patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and ... of contact. The TAS liaises with other BMS functions as needed to deliver an overall higher Customer Experience ( Cx ) - by meeting HCP needs in a timely and… more