- Oracle (Albany, NY)
- … successfully leading, solutioning and/or managing Oracle SaaS Cloud Implementations for ERP, CX , HCM, EPM and/or SCM. + Proven experience managing and ... a team of matrixed resources and cross-functional processes. + Comfort and experience in communicating with senior level executives, key stakeholders, and… more
- Amazon (New York, NY)
- …leading leaders with proven results - Leadership experience in a customer -facing role in the CX /VDI technology industry Preferred Qualifications - ... operate in a multifaceted way, you should also have experience in market development of cloud infrastructure and/or enterprise...outbound functions - Track record of building rapport with senior customer executives (eg CEO, CIO, CTO),… more
- Sprinklr (NY)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences ... a consultative, outcome-driven professional with deep expertise in marketing technology, customer experience , and digital transformation. As a Solutions… more
- Amazon (New York, NY)
- …seeking a head of Customer that will report directly into the Chief CX Officer. Basic Qualifications - Experience using data and metrics to drive ... and market analysis About the team The F2 Subsidiary Customer Experience org supports both Zappos and...to senior leadership - 5-8 years of experience in strategic management consulting, customer strategy,… more
- Amazon (New York, NY)
- …product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their ... Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work...and closing large-scale technology projects for global customers - Experience migrating or transforming legacy customer solutions… more
- Capgemini (New York, NY)
- …menus tailored to customer treatment strategies. + Evaluate and apply speech recognition technologies from vendors like Amazon, Genesys, and Nuance. + ... Agent Copilot. + Utilize Genesys AI features to enhance customer experience and automation. + Ensure robust...AWS, Workday, and CRM platforms. + Deep understanding of speech recognition technologies and vendor ecosystems. +… more
- Coinbase (Albany, NY)
- …organization, operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager, Coinbase One, to evolve ... *What You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Coinbase (Albany, NY)
- …*Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, ... Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture,... and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and… more
- Amazon (New York, NY)
- …- Experience using Salesforce (or other CRM tool) or BI tools - Experience presenting to senior leadership Amazon is an equal opportunity employer and does ... problems, look no further. The Global Partner Development team (GPD) owns customer relationships with the world's largest independent agencies and tech partners… more
- BGB Group (New York, NY)
- …Preferred Qualifications Experience + 8+ years of experience in customer engagement, omnichannel strategy, CX , or digital marketing required + ... for BGB's new business, pitch, and growth-focused initiatives. This senior leader will define how customer needs,...Experience with CX , digital, and engagement strategy in pharma, healthcare or… more