• Genesys_Senior Developer

    Capgemini (New York, NY)
    …with speech -based interfaces and dynamic menus. + Evaluate and implement speech recognition technologies from vendors like Amazon, Genesys, and Nuance. + ... experience in Genesys application development. + Proven hands-on experience with Genesys Cloud CX Architect. +...third-party integrations (AWS, CRM, etc.). + Deep knowledge of speech recognition technologies and vendor offerings. +… more
    Capgemini (09/17/25)
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  • Senior UX Designer, ART19

    Amazon (New York, NY)
    Description We are seeking an experienced Sr . Product Designer to join our team at ART19, Amazon's SaaS platform for podcast creators, publishers, and advertisers. ... will be on developing a seamless, intuitive, and empowering experience that enables our users to succeed. If you...love to hear from you. Key job responsibilities As Sr . Product Designer, you will establish overarching design strategy,… more
    Amazon (09/03/25)
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  • Business Technology Platform - Senior…

    SAP (New York, NY)
    …and a team that wants you to grow and succeed. Business Technology Platform - Senior Customer Success Manager- South SAP Office- Hudson Yards, NY Summary & Role ... us improve as a team and contribute to great customer experiences Experience / Role Requirements: You...the SAP Cloud Portfolio, including Cloud ERP, HCM, ISBN, CX . + Have working knowledge of similar types of… more
    SAP (10/02/25)
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  • Senior Manager, Analytics Engineering

    Coinbase (Albany, NY)
    …validate assumptions, and support data-driven decision-making. * * Experience in CX and Compliance analytics: *You've partnered with customer support and ... data solutions that improve operations, ensure regulatory accuracy, and enhance the customer experience . *Pay Transparency Notice:* Depending on your work… more
    Coinbase (08/09/25)
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  • Senior Commissioning Engineer

    FST Technical Services (New York, NY)
    FST Technical Services Commissioning ( Cx ) division is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, ... to meet the clients requirements and design intent. The Senior Engineer will directly be responsible to meet target...+ Bachelors degree in Engineering + 8+ years Engineering Experience + PE, LEED AP, or CCP a plus… more
    FST Technical Services (09/17/25)
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  • Senior Technical Program Manager,…

    Coinbase (Albany, NY)
    …patterns and is able to sustain Critical User Journey performance in alignment with customer demand. *What you'll be doing (ie. job duties):* * Drive the strategy ... internal and external stakeholders (engineering, data science, product, compliance, legal, CX , etc.) to translate business requirements into actionable objectives *… more
    Coinbase (09/27/25)
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  • Group Product Manager - Support Automation

    Coinbase (Albany, NY)
    …Chatbot (ie akin to an agent-facing Chatbot) * You will partner closely with CX , including senior leadership, to land massive impact company-wide *What we look ... strong relationships across a wide variety of stakeholders * Experience navigating and influencing senior leadership across...experience in a technical role). * Must have experience in CX , AI/ML, and ideally automation-related… more
    Coinbase (09/26/25)
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  • CCaaS Architect Lead -Americas

    Sprinklr (NY)
    …for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human ... architecture strategy across the AMER region. This role is responsible for shaping customer strategy during the sales cycle, engaging senior executives, and… more
    Sprinklr (09/25/25)
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  • Commissioning Engineering Manager

    FST Technical Services (New York, NY)
    FST Technical Services Commissioning ( Cx ) division is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, ... to directly manage, support and provide direction and leadership to the Senior Project Engineers, Project Engineers, Field Engineers, Field Technicians and Project… more
    FST Technical Services (09/17/25)
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  • Lead Experience Strategist (Service…

    M&T Bank (New York, NY)
    …(eg. agility, change management, transformation delivery, commercial business partners, CX partners, user experience research, operations, technology, ... **Overview:** As a Lead Experience Strategist within the Enterprise Transformation Enablement team,...our customers and employees and driving the adoption of customer -centric, agile and change management mindsets, behaviors, and practices… more
    M&T Bank (09/12/25)
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