- Coinbase (Albany, NY)
- …Chatbot (ie akin to an agent-facing Chatbot) * You will partner closely with CX , including senior leadership, to land massive impact company-wide *What we look ... strong relationships across a wide variety of stakeholders * Experience navigating and influencing senior leadership across...experience in a technical role). * Must have experience in CX , AI/ML, and ideally automation-related… more
- Sprinklr (NY)
- …for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human ... architecture strategy across the AMER region. This role is responsible for shaping customer strategy during the sales cycle, engaging senior executives, and… more
- FST Technical Services (New York, NY)
- FST Technical Services Commissioning ( Cx ) division is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, ... to directly manage, support and provide direction and leadership to the Senior Project Engineers, Project Engineers, Field Engineers, Field Technicians and Project… more
- M&T Bank (New York, NY)
- …(eg. agility, change management, transformation delivery, commercial business partners, CX partners, user experience research, operations, technology, ... **Overview:** As a Lead Experience Strategist within the Enterprise Transformation Enablement team,...our customers and employees and driving the adoption of customer -centric, agile and change management mindsets, behaviors, and practices… more
- Amazon (New York, NY)
- …- Deliver Amazon Business Documents. - Own end-to-end product lifecycle including customer engagement, Amazon Business Docs product requirements, CX design, ... the long-term product strategy and vision to meet emerging customer needs, and the feature design and technical approach...technology decisions and strategy related to a product - Experience working with and influencing senior level… more
- Travelers Insurance Company (Albany, NY)
- …are looking for a passionate and results-focused leader to join the Enterprise Customer Experience Journey Analytics team. This role is an exciting opportunity ... of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment....to build and transform world class customer experiences across Travelers and drive measurable results by… more
- Synchrony (New York, NY)
- …demonstrate SYF's ability to understand and meet our client's and customer 's needs through technology-driven and innovative solutions in partnership with Product ... other cross functional teams. This leader will have strong communication skills, experience working in a matrixed environment with clients and technical development… more
- S&P Global (New York, NY)
- …to fast-track sales enablement structure in collaboration with CI's Commercial and CX teams. + Stays abreast of the latest developments, trends, and regulatory ... changes in the financial industry. + Drives high-touch customer focus / advisory user groups to identify current...Work cross-functionally to remediate under-performance. + Action items to senior team within the given segment to agree on… more
- SAP (New York, NY)
- …CSM, etc.) and Lines of Business (eg ERP, F&S, HCM, BDC, BTP, CX , SCM, etc.), consolidation of best practice and higher conversion of high-value pipeline. ... and align on expectations. Additionally, it delivers insights to senior leadership, identifies new and creative top-of-the-funnel activities to...that CROs play a key role in securing qualitative customer feedback post-loss, as this is not just a… more