- Intuit (New York, NY)
- …measures trends in customer sentiment and uncovers opportunities to optimize customer experience and business outcomes. We're looking for an experienced ... years of experience leading quantitative research or analytics, including experience measuring customer sentiment/feedback and analyzing big data (eg web/app… more
- M&T Bank (New York, NY)
- …and transform how we serve Commercial and Business Banking clients. As a Senior Experience Designer, you'll be engaged in a multi‑year modernization of ... & approach** : Define the human‑centered plan to tackle complex experience challenges across Commercial loan servicing (eg, payoffs, payments, draws), balancing… more
- Coinbase (Albany, NY)
- …validate assumptions, and support data-driven decision-making. * * Experience in CX and Compliance analytics: *You've partnered with customer support and ... data solutions that improve operations, ensure regulatory accuracy, and enhance the customer experience . ID: P66578 *Pay Transparency Notice:* Depending on your… more
- NTT America, Inc. (Albany, NY)
- …Years or 20, Discover Rewarding Journeys with Us!** The **SAP Commerce Cloud Senior Application Consultant** is responsible for working with clients and project team ... project delivery plan, applying knowledge of the requirements and past project delivery experience to help identify risks and prioritize tasks + Perform analysis of … more
- FST Technical Services (New York, NY)
- FST Technical Services Commissioning ( Cx ) division is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, ... to meet the clients requirements and design intent. The Senior Engineer will directly be responsible to meet target...+ Bachelors degree in Engineering + 8+ years Engineering Experience + PE, LEED AP, or CCP a plus… more
- Cisco (New York, NY)
- …applying it across all verticals * Participate and lead high impact customer engagements through Tech Days, Connect, Cisco Experience Center Briefings, ... State Operation, you will be focused on being a pre-sales field technical customer facing engineer influencing the most strategic and innovative areas of our… more
- Honeywell (Pittsford, NY)
- …Management on behalf of the End User. **YOU MUST HAVE** + 5 or more years experience in security industry and customer service experience + Strong background ... join our Managed Services team in the role of Senior Advanced Field Service Engineer. The Managed Services group...week per quarter **WE VALUE** + Technical project management experience + Strong technical and customer service… more
- Datavant (Albany, NY)
- …strategy. + ** Customer Advisory Board (CAB) Content:** Partner with the CX team on customer storytelling, narrative development, and event messaging. **What ... experiences to realize our bold vision for healthcare. **About the Role** The Senior Product Marketing Manager is responsible for defining the story of our products.… more
- Oracle (Albany, NY)
- **Job Description** We're seeking an experienced Senior Manager to join Technical Engagement Service and focus on Oracle Applications (eg, ERP, HCM, SCM, CX ) and ... Strong integration background (API-first, event and batch), with practical experience using Oracle integration/services - Deep understanding of enterprise security,… more
- Oracle (Albany, NY)
- …within the customer service domain as part of the Fusion CX Service product team. This includes developing intelligent, autonomous agents that enhance service ... will lead a high-performing product team, collaborating closely with Engineering, User Experience , Sales, Marketing, Services, and Customer Success to deliver… more