- Verint Systems, Inc. (Richmond, VA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... both inbound and outbound prospecting. BDRs manage the lead experience from first touch through to the completion of...the field. + Excellent communicator, comfortable speaking with to senior stakeholders. + Can-do attitude and a problem solver.… more
- Steampunk (Mclean, VA)
- …apply the latest design methods and technology tools and trend to enhance the overall customer experience ( CX ) to engage and inspire people seeking lawful ... **Overview** **Design. Disrupt. Repeat.** As a ** Senior Service Designer,** you will be responsible for...experience in human centered design, service design, and/or customer experience design, translating user needs into… more
- Coinbase (Richmond, VA)
- …and alignment. Attendance is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering ... best in class support across multiple customer segments. The Global Compliance Operations Team is responsible...or overall performance and the quality. * Coordinate with senior management and provide insights for process improvement. *… more
- Cardinal Health (Richmond, VA)
- …applications. The Omnichannel Sales & Service Enablement team delivers a seamless omnichannel customer experience ( CX ) through Integrated CRM. We provide ... to drive sales, service and marketing value and synergies by consolidating customer 360 data and leveraging AI and ML capabilities. **_Responsibilities_** +… more
- Coinbase (Richmond, VA)
- …The Senior Manager, HR Business Partner will support Coinbase's global Customer Experience organization, playing a vital role in ensuring the functions ... lead, and develop a team of direct reports *Nice to haves:* * Experience supporting Customer experience agents, or other front-line workers * Experience … more
- Zoom (Richmond, VA)
- …are seeking a senior leader to Develop and implement comprehensive CX solution offerings across various industry verticals, Geos and market segments.. This role ... engages with clients worldwide. Through strategic partnerships and a customer -centric approach, they play a pivotal role in expanding...and stakeholder management skills + 8+ years of proven experience in developing CX offerings across global… more
- Amazon (Arlington, VA)
- … with proper controls and audit mechanisms, and regularly present program performance to senior leadership. The Sr Product Manager will work closely with field ... Fleet In Life Services team is looking for a Sr Product Manager to own the end-to-end strategy and...identify issues or opportunities for improvement Preferred Qualifications - Experience in influencing senior leadership through data… more
- Deloitte (Rosslyn, VA)
- …technology who wants to work in a collaborative environment? As an experienced Customer Communications Technology Sr . Genesys Engineer you will have the ability ... to Houston, TX. Relocation assistance is available. Preferred + Genesys Cloud CX /Contact Center domain experience + Strong communication, influence, and… more
- Evolent (Richmond, VA)
- …of contact center platforms, and a commitment to optimizing the customer experience through innovative technology solutions. Collaboration with cross-functional ... technologies, and best practices to recommend innovative solutions that enhance the customer service experience . * On-Call Support: Provide periodic on-call… more
- The Hertz Corporation (Richmond, VA)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... continue to transform our service recovery model. As the ** Senior Director of Customer Care & Service...You'll Work With:** You'll report to the VP of Customer Experience and work closely with leaders… more