- Coinbase (Olympia, WA)
- …The Senior Manager, HR Business Partner will support Coinbase's global Customer Experience organization, playing a vital role in ensuring the functions ... lead, and develop a team of direct reports *Nice to haves:* * Experience supporting Customer experience agents, or other front-line workers * Experience … more
- Amazon (Seattle, WA)
- …and drive global customer impact. Key job responsibilities * Defining a CX vision for the pre-owned shopping experience in partnership with UX design ... Manager will own defining and driving the Amazon pre-owned customer experience product vision and roadmap across...create roadmap planning * Developing and driving mechanisms with senior leaders on the progress of the CX… more
- Zoom (Olympia, WA)
- …are seeking a senior leader to Develop and implement comprehensive CX solution offerings across various industry verticals, Geos and market segments.. This role ... engages with clients worldwide. Through strategic partnerships and a customer -centric approach, they play a pivotal role in expanding...and stakeholder management skills + 8+ years of proven experience in developing CX offerings across global… more
- Amazon (Bellevue, WA)
- … with proper controls and audit mechanisms, and regularly present program performance to senior leadership. The Sr Product Manager will work closely with field ... Fleet In Life Services team is looking for a Sr Product Manager to own the end-to-end strategy and...identify issues or opportunities for improvement Preferred Qualifications - Experience in influencing senior leadership through data… more
- Amazon (Seattle, WA)
- …team, you'll play a pivotal role in the creation and evolution of our Promotions Customer Experience . Our team is dedicated to designing the entire promotions ... experience , ensuring customers seamlessly discover and utilize the best...hundreds of millions of times each day! The Promotions CX team is looking for a can-do Sr… more
- The Hertz Corporation (Olympia, WA)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... continue to transform our service recovery model. As the ** Senior Director of Customer Care & Service...You'll Work With:** You'll report to the VP of Customer Experience and work closely with leaders… more
- Evolent (Olympia, WA)
- …of contact center platforms, and a commitment to optimizing the customer experience through innovative technology solutions. Collaboration with cross-functional ... technologies, and best practices to recommend innovative solutions that enhance the customer service experience . * On-Call Support: Provide periodic on-call… more
- Amazon (Seattle, WA)
- …You can bring structure to ambiguity and uncertainty and have experience leading complex, customer -focused initiatives that require sophisticated product ... or owner - Experience owning technology products Preferred Qualifications - Experience in influencing senior leadership through data driven insights - … more
- Amazon (Seattle, WA)
- …The Special Projects & Investigations team is looking for a motivated, data savvy Sr . program manager to act as a force multiplier on our team's discoveries about ... abuse problems spanning a wide range of problems like customer account compromise, counterfeit products from sellers, to identity...partners, by enabling our selling partners to provide great CX while ensuring bad actors are kept out of… more
- Amazon (Seattle, WA)
- … in Ad-tech systems including Ad measurement, KPI-based optimization systems - Experience managing consumer-facing digital Customer Experiences Amazon is an ... Description We are looking for a Senior Product Manager - Tech to own full...advertiser customers, diving deep into complex data to understand customer journey and on-device user behavior. You're able to… more